Job Description

Description
WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
**The IT Specialist shall provide software and hardware support for problems experienced within the organization. This position includes educating users to reduce the occurrence of future problems. The position will also assist in maintaining infrastructure. The IT Specialist will provide administrative support to the IT department, helping to keep the department organized and running as efficiently as possible. This includes managing inventories, collaborating with vendors, invoice coding, purchasing, triaging, and managing support tickets, and frequent coordination with other departments. As an integral part of the IT team, this position will follow established processes and documentation with an eye toward continual process improvement.
Essential Duties and Responsibilities

• Responds to helpdesk tickets, walk-ins, phone calls, and other support requests. Follows up on issues to ensure problems were resolved.
• Provides support by troubleshooting and resolving various user hardware and software problems.
• Handles onboarding and offboarding requests of user accounts, utilizing Microsoft 365, while accurately inputting information and reporting results to relevant stakeholders.
• Research problems without a documented solution and then document the formulated solution that can be implemented.
• Reviews and updates documentation to assist with troubleshooting and resolving technical problems.
• Communicates regularly with employees to establish efficient procedures and ensure proper operation of most IT systems and organization-supported software.
• Manage hardware and software inventories, including check-in and check-out of devices.
• Coordination of new user onboardings and terminations including conducting new user orientations
• Runs diagnostic tests as part of the process to troubleshoot issues.
• Configure, maintain, repair, and upgrade peripherals (i.e., printers, mobile devices, projectors, touch screen displays, video conference systems, smartphones, multifunction printers/ copiers, etc.)
• Assists and trains staff members regarding copier operation and basic management, mobile devices, various applications, and other peripherals including fax machines.
• Runs networking cables, patches, and terminates patch panels when needed.
• Maintains inventory management system while conducting daily tasks.
• Monitors inventory management system and provides reports for life cycle assets.
• Assist in managing user-generated support tickets, communicating with users, and providing some basic technical support services.
• Managed IT-related invoices, ensuring proper coding and charges.
• Contact IT-related vendors for account and billing issues.
• Maintain and improve documentation.
• Purchasing process management
• Assist in setting up basic audio-visual equipment configuration for special events

Working Conditions and Physical Requirements
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Position Type and Expected Hours of Work
Full time
Monday - Friday 8:00am - 5:00pm, flexible
Hybrid work arrangements possible
Location
Grand Junction, CO. Southwestern Slope
Pay : $23.00-$25.00/hr
Benefit eligibility is based on job type/status:
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO/AA Employer
Position will remain open until filled
VISA sponsorship is not offered for this role
Veterans are strongly encouraged to apply
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Requirements
Competencies

• Models core culture attributes of Volunteers of America Colorado Branch that include "AIRS" (Accountability, Integrity, Respect and Service)
• Models and pursues with vigor Volunteers of America Colorado Branch three strategical critical virtues of HHS (Hungry, Humble, People Smart)
• Strong organizational skills and attention to detail
• Initiative-taking and directed.
• Ability to work effectively as part of a collaborative team.
• Continuous process improvement
• Desire and aptitude for helping people use technology in a way that empowers their specific role.
• Outstanding customer service skills

Supervisory Responsibilities

• None

Minimum Qualifications of Position

• 1+ years of in-person, on-site customer service/helpdesk experience (not call center).
• 1+ years of basic network experience.
• Basic knowledge of M365 and O365
• High School diploma or GED
• 1+ years experience in an administrative support role

Preferred Qualifications of Position

• Experience in a nonprofit setting.

Knowledge and Skills

• Must manage multiple tasks with frequent interruptions.
• Must be able to prioritize and use good judgment in decision-making and time management.
• Ability to identify needs, design upgrades, and implementation of innovative technology.
• Excellent written, oral, and interpersonal communication skills
• Experience using Microsoft Excel for tracking information.
• Ability to quickly learn and apply added information.

Salary Description
23-25/hr

Skills Required