Job Description

SUMMARY DESCRIPTION
Assist in Help Desk response and coverage. Works in conjunction with Network Administrator to inventory and update credit union workstations and install new PCs. Troubleshoot system problems and outages and work with application upgrades and installations as needed. Entry level training into hardware and software.
CORE COMPETENCIES

• Assist with products and services which correspond to Credit Union objectives on Data Processing system and supporting applications.
• Assist with troubleshooting software PC's and IT devices.
• Responsible for keeping inventory up to date.
• Performs daily systems checks and assists in maintaining server logs.
• Competent listening and communication skills are essential in succeeding in this position. To be able to correctly determine the issue(s) for which the client is calling about and determine resolution.
• Learning the basics for of the products and services which correspond to Credit Union objectives on Data Processing system and supporting applications
• Maintain and manage VOIP phone systems
• Works on special projects as assigned.
• Performs other functions as directed or needed.
• Develop, implement, and maintain application software ranging from moderate to medium complexity, to established standards and specifications.
• Modify acquired application software using tables, profiles, and other vendor supplied customization tools to reflect approved changes specified by users.
• Implement approved changes to application software to maintain currency standards, correct problems, and modify or enhance applications function and security.
• Provide technical support and operations assistance to end users, prepare application software procedures and documentation for use, operation, back-up and recovery, problem resolution, shut-down and initialization, and process automation.
• Document new programs or changes to existing programs.
• In cooperation with the end user, test application software to assure accuracy, integrity, interoperability, and completeness to achieve desired results.
• Train users and validate ability to use and run applications. Document testing and training results
• Continues to improve with a quality mind-set, and a proactive approach to problems, projects and goals.
• Displays a positive attitude towards member credit unions and co-workers.
• Be willing to lend a hand when needed.
• Communicates clearly and effectively through verbal, written, and listening channels.
• Maintain a positive, constructive attitude through all forms of communication.
• Displays a proactive approach to system security and compliance.
• Works within credit union policies and procedures.
• Maintain the integrity of sensitive information.
• Demonstrates proactive approach with a quality mindset and attention to detail.
• Displays excellent organizational and planning skills.

Requirements
KNOWLEDGE, SKILL AND ABILITY

• Displays constant attention to detail.
• Has the ability to work in high-pressure situations.
• Has the ability to adjust to a constantly changing industry.
• Has the ability to maintain good organization skills.
• Has the ability to work well with others
• Has the ability to be an active listener.
• Displays professionalism through all aspects.
• Displays a high regard towards teamwork.
• Displays effective, clear communication.
• Displays self-confidence and self-motivation.
• Has the ability to ensure all network security policies are met.
• Has the ability to focus on more than one task.
• Able to meet deadlines and prioritize tasks and goals.

COMPENSATION & BENEFITS
Starting salary - $55K+ depending on experience.
Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.
EDUCATION OR FORMAL TRAINING
Bachelor's degree in related field or equivalent training/experience, or working towards a Bachelor's Degree with graduation within one year.
EXPERIENCE
Two to three years of computer experience.
One year of computer programmer experience preferred.
Salary Description
$55K+ salary depending on experience

Skills Required