Job Description

Looking for Arizona Residents only
State of AZ -7508 - AZDOT - IT Software Licensing Specialist (100% Onsite.)
:

• Manage software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
• Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
• Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
• Manage, Maintain and coordinate software assets for existing approved software.
• Respond to requests for technical assistance via phone, chat or email for Software assets.
• Assist in facilitating software requests for existing approved software.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow Information Technology process, standard, governance and procedures.
• Follow up with customers and users to ensure complete resolution of issues.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements:

• General knowledge of the organization's policies and procedures
• General knowledge of software licensing and asset management methodologies and tools
• Knowledge of technology asset life cycle management processes
• Ability to maintain accurate documentation and records.
• Demonstrated ability to work collaboratively in teams and across organizations
• Demonstrated ability to balance, prioritize and organize multiple tasks
• 1-2 years of experience in project coordination
• Experience with ServiceNow
• Experience with Google Suite
• 1-2 years of experience in software asset management (SAM) tools
• 1-2 years of experience in software licensing compliance, licensing metrics (e.g., per-user, per-device, subscription) and legal terms.
• 1-2 years of experience in software contract negotiation
• 1-2 years of experience in software vendor management
• 1-2 years of experience in software Cross-functional Collaboration
• 1-2 years of experience in software Reporting and Analysis

Skills Required