Job Description

About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose -- for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $24.71 - $29.50. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
Location & Schedule
This position will report in person to Denver International Airport with the possibility to go hybrid after completing the first 6 months of training. The schedule will be Monday- Friday, standard business hours with an on-call rotation.
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days. This policy is subject to change based on the needs of DEN and the IT operation.
Who We Are & What You'll DO
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

The Denver International Airport's Service Desk team is responsible for assisting airport employees with different technology tools that help make Denver International Airport the best airport in the nation.

As an IT Service Desk Technician II, you will have the opportunity to:Providing professional and respectful level-one support for customer issues or requests related to Windows 10/11/Active Directory, Dell Desktop/laptop hardware, Software including Office 365, Microsoft Teams, Google Chrome, Smartphone (Android and iOS) hardware/apps, Virtual Private Network (VPN) (Cisco AnyConnect/Citrix Workspace) , basic audio/visual equipment, Installing/uninstalling software from machines, Multifactor authentication (MFA) and other technology-related inquiries Troubleshooting issues with customers via various engagement methods (phone, email, Microsoft Teams, etc.) Logging tickets for technical issues and requests for service using ServiceNow Processing requests for technology hardware, such as laptops, desktops, and smartphones Coordinating tasks and issues resolutions with other technicians or teams Transferring calls that are beyond tier-one scope to other resolver groups Writing email communications to the organization about scheduled events (software maintenance, upgrades, etc.) or outages Take on-call duties on a rotational basis, which may require work on holidays and/or weekends Other duties as assigned


What You'll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
At the Service Desk, we strive to provide the most proactive and best customer experience to the Denver International Airport. We are looking for candidates who possess a balance of strong technical skills with excellent customer service and interpersonal skills.

In addition, we are looking for candidates with some or all of the following experience:Team player mentality. Broad working knowledge of computer hardware, software, Windows 10, and smartphones. Strong troubleshooting background Office 365 experience ServiceNow experience. Passion for using technical skills to help others Clear communicator (verbal and written) who can translate technical jargon to customers and update tickets with pertinent information Ability to work independently. ITIL Framework knowledge, a plus


Required Minimum QualificationsEducation requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. Licenses and certifications must be kept current as a condition of employment.

Application Deadline
This position is expected to stay open until 9/23/2025. Please submit your application as soon as possible and no later than 9/22/2025 at 11:59 PM.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

About Everything Else
Job Profile
CI1659 IT Technician II
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$24.71 - $37.07
Target Pay
$24.71 - $29.50/ based on education and experience
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact

Jobs@Denvergov.org with three business days' notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.