It Service Desk Supervisor
Tucson, AZ 85705, United States
Job Description
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Position Summary: The IT Service Desk Supervisor is responsible for developing and optimizing business processes and people to ensure best in class technical support. This person must have an aptitude to lead by example, working alongside other team members, solving problems, identifying trends, and putting solutions in place to prevent future problems. Primary Responsibilities:
- Build and lead a world-class IT support team
- Develop a team of IT Service Desk professionals, including training, coaching and performance management
- Active involvement in the day-to-day activities of the team, ensuring SLAs are being fulfilled, priorities established, and workload is balanced
- Integrate continuous improvement processes using metrics and trends
- Develop relationship with colleagues throughout the company to learn the business and ensure Service Desk is exceeding expectations
- Schedule will include weekends
- ITIL IT Service Management Experience
- Team oriented approach with a positive attitude and an eagerness to learn
- Ability to motivate, coach, and develop team members
- Ability to conduct research into a wide range
- of technologies Experience with ITSM tools
- Exceptional written and oral communication skills.
- Bachelor\xe2\x80\x99s degree or at least 3 years experience leading service desk or help desk
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- 3 years
- 8 hour shift
- Monday to Friday
- Weekend availability
- Tucson, AZ 85705: Reliably commute or planning to relocate before starting work (Required)
- Help desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
- Health insurance
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Job Detail
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Job IdJD4254739
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTucson, AZ 85705, United States
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EducationNot mentioned