It Service Desk Intern

Houston, TX, United States

Job Description

Precision Drilling is launching our 2026 Internship Program!
If you are a current post-secondary student working towards your degree in Technology, Computer Science, or a related field and you'd like to gain real-world experience during your summer, then please read on...
Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling's future. We are a large company rooted in the success of our people, where you will collaborate with leadership and your colleagues across the organization.
Our Interns will enjoy perks such as:

  • A work environment where you can expect to enjoy a work-life balance that promotes personal health and well-being
  • Personal development to grow your career with us based on your strengths and interests
  • Networking and employee engagement events
  • Career development seminars
  • Precision offers afternoons off before a long weekend
How to Apply
Applicants MUST submit a Resume & copy of their Transcript detailing their interest in working at Precision Drilling. Failure to submit both will result in automatic disqualification. Please submit your Resume & Transcript in ONE PDF file attached in the resume section.
This application will close on Sunday, January 18, 2026.
The following restrictions apply to all internship candidates:
  • Applicants must be available for a non-negotiable start date of Monday May 18, 2026.
  • Applicants must be 18 years or older.
  • Applicants must have housing accommodations or transportation in the Houston area as Precision does not provide internship housing.
  • By May 4, 2026, applicants must have completed at least their first year of study in a post-secondary program/Technical Institute (see job posting).
Summary
This internship provides a valuable opportunity to gain practical experience in a dynamic IT environment. The intern will work closely with the Service Desk team to develop technical skills, enhance problem-solving abilities, and contribute to the overall efficiency of IT support operations.
As a Service Desk Intern, your primary responsibilities will revolve around providing technical support and assistance to end-users. The role involves various tasks related to call handling, hardware support, and ticket management. Below is a detailed job description:
Responsibilities
  • Provide support and assistance for incoming calls, emails, and walk-by requests
  • Learn to identify and prioritize user issues
  • Assist in the imaging and configuration of client-facing computers
  • Learn the process of setting up and deploying software
  • Learn procedures for safeguarding and managing user information
  • Learn the process of wiping and preparing hardware for recycling
  • Follow guidelines for environmentally responsible hardware disposal
  • Participate in inventory tracking and updating processes
  • Learn to maintain accurate records of hardware and software assets
  • Gain experience in creating, updating, and closing tickets for tracking purposes
  • Work alongside team members to understand the ticketing system
Knowledge & Skills
  • Technical Skills: Gain hands-on experience in imaging and configuring computers
  • Customer Service: Learn to provide support and assistance to end-users
  • Ticketing Systems: Familiarize yourself with ticket management systems
  • Hardware Management: Understand the process of hardware recycling and inventory tracking
  • Professional Development: Receive guidance and mentorship from experienced IT professionals
  • Must be able to lift a minimum of 30 lbs.
  • Accountability: Taking initiative in analyzing and troubleshooting technical issues
  • Decision-Making: Making decisions on problem-solving steps based on training and available information
Education
  • Currently enrolled in a university or college and pursuing a degree in Information Technology, Computer Science, or a related field
Experience
  • Communication Skills: Good written and verbal communication skills
  • Technical Aptitude: Basic understanding of computer hardware and software
  • Customer Service: Strong customer service skills by being able to respond to customers over the phone and by email or instant message
  • Problem-solving: Demonstrated ability to analyze and troubleshoot technical issues
  • Team Collaboration: Ability to work effectively within a team environment

Skills Required

IT
Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD6525769
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Houston, TX, United States
  • Education
    Not mentioned