Job Description

Job Role: IT Service Desk Location: Denver, CO & Tulsa, OK Role: Analyst is responsible for providing support for our internal and external nationwide users, for all IT issues. Provide assistance concerning the use of computer hardware, software, printers, mobile phones, email, and operating systems as requested. Technical Skills:

• MIS/CIS degree or related discipline is desired; AA/AS degree in computer related field or 1-3 years of helpdesk experience in a business environment or a combination of education and experience that enables performance of all aspects of the position meets minimum requirements.
• Knowledge of Active Directory. Knowledge of Gmail and Gmail administration. Knowledge of Remote Access and Remote Desktop software (Join.me, GoTo, TeamViewer).
• Demonstrated customer service skills are of utmost importance for this job. Requires a professional, polite phone voice and the ability to keep organized records. Ability to work in a team environment. Ability to diagnose issues and/or document and escalate issues in a timely manner.
• Demonstrated knowledge of computer systems, Android and iPhone technology. Ability to exercise initiative, problem-solving and decision-making skills. Ability to work in a fast paced environment and handle multiple projects simultaneously to meet critical deadlines.
• Ability to maintain a working knowledge of all software to effectively support end users.
• Excellent verbal and written communication skills. Ability to work in conjunction with company executives, managers, and employees.
• Ability to effectively present information and respond to questions. Ability to proactively recognize and implement superior customer service.
• Knowledge of network connections, systems, and technical installation. Knowledge of computer systems and applications.
• Knowledge of PC and Mac hardware, Microsoft operating systems (Win7), OSX and application

Job Type: Contract Pay: Up to $25.00 per hour Schedule:

• 8 hour shift

Experience:

• Imaging (Preferred)

Work Location: On the road