Job Description

Diversified. Resilient. Dynamic.
Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.
The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.
With more than 35 offices around the globe, and over 2,300 dedicated people enabling access to exchanges and technology-powered services.
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Purpose of Role:
Marex is seeking an IT Service Desk Analyst who will sit on the US IT Service Desk Team. The US IT Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for the North America region. The team works closely with other IT departments and different lines of business.
***Please note that is role requires this individual to be in the office 5 days per week***
Responsibilities:

• Maintain accurate logging of all incidents, service requests and changes in the Service Desk system (JIRA).
• Responsible for management and timely resolution of Service Desk tickets.
• Practice effective escalation of tickets as needed.
• Deal with all users in a professional and efficient manner.
• Collaborate and share best practices with other IT team members through our internal knowledge base system.
• Support standard Microsoft technologies, phones, and trading applications.
• Build, image, upgrade, and maintain both laptops and desktops.
• Document and maintain new technologies and identify how they can help the company
• Ensure technical skills are kept up to date with company requirements.
• Endeavour to align working practices to ITIL framework where appropriate.
• Manage PC setups/desk moves as required.
• Provide IT support as part of a shift pattern from 7am - 6pm, Monday to Friday; some weekend work is required.
• Occasional travel to Data Centres and other offices in North America may be required.
• Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with Marex's Code of Conduct:

• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.

• To report any breaches of policy to Compliance and/ or your supervisor as required.

• To escalate risk events immediately.
• To provide input to risk management processes, as required..

The Company may require you to carry out other duties from time to time.
Skills & Experience:

• Bachelor's degree in the field of computer science, information sciences, or related field required.
• At least two (2) years' experience in Information Technology (IT)

• Previous experience in banking/finance/financial trading industry highly desired.
• Certification in relevant IT products/technologies - CompTIA (A+, Network+, Server + and Security+), Microsoft Certified IT Professional (MCITP), CCNA, (NICE or other telephony systems), highly desired
• Knowledge in following technologies preferred:

• Standard Microsoft Technologies
• Microsoft Windows 10
• Microsoft Windows Server - AD/DNS/DHCP/GPO
• Microsoft Exchange/Office365
• Applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, office365, LME Select, Fidessa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport.
• Ability to work as a team-player across various departments and lines of business
• Ability to remain calm under pressure
• Practices adaptability and flexibility in approach to work
• Eager to learn
• Excellent communication skills, both written and verbal

Salary Range: $70,000 to $80,000 per year plus discretionary bonus
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity
- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves.
Collaborative
- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People
- Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble
- Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability
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Skills Required