Job Description

Summary
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Our team is a small, agile group of professionals dedicated to delivering exceptional service to key account clients in a fast-paced, ever-evolving environment.
We thrive on adaptability, clear communication, and a shared commitment to excellence. Each team member brings a unique set of skills and perspectives, contributing to a culture of innovation, accountability, and continuous improvement. Our work is driven by the needs of our clients, and we pride ourselves on being proactive problem-solvers who go above and beyond to meet and exceed expectations.
Core Functions:

• Client Relationship Management: We serve as the primary point of contact for high-need clients, ensuring consistent communication, proactive engagement, and personalized support.
• Issue Resolution & Escalation Management: We respond quickly to client concerns, troubleshoot complex issues, and coordinate with internal teams to drive timely resolutions.
• Cross-Functional Collaboration: We work closely with product, operations, and support teams to advocate for client needs and drive strategic initiatives

Description
Position Purpose:
Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for moderate number of work efforts simultaneously that vary from a smaller to a moderate scale, with smaller number of hours to moderate number of hours, and with moderate system impacts and moderate scope and complexity. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations. Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Responsible for leading the project from inception to final business acceptance and implementation.
What You'll Do:
Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.
Identifies items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and/or work efforts. This will include meetings, correspondence, status reports and other documentation.
Identifies the impact of issues arising from the work efforts and/or resource requirements. Manages the project issues throughout the project life cycle. Communicates the implications of changes to the project scope with senior management and other appropriate parties.
Responsible for ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology standards in accordance with the ISSM.
Work Environment:
Fast paced, dynamic environment which may require action and response 24X7 to support the technical business needs of the customer and where one must be flexible to changing priorities.
To Qualify for This Position, You'll Need:
Required Education:
Bachelor's degree
Degree Equivalency:
Associate's degree plus an extra 2 years job-related experience for a total of 7 years of required work experience (see "required work experience").
OR
9 total years required work experience.
Required Work Experience:
5 years IT experience in a leadership capacity, including 2 years experience leading two or more concurrent project teams.
Completion of the BCBSSC Training Program for Project Management may substitute for one year of experience.
Required Skills and Abilities:
Excellent communications (verbal and written) skills with assertive yet customer-focused style.
Advanced leadership skills in a team or project environment.
Excellent problem solving and conflict management/resolution skills.
Advanced analytical and organizational skills with attention to detail.
Strong understanding of project management principles and methodologies, information systems, business processes, and the key drivers and measures of success for the business unit and the organization.
Advanced competency in management of resources to meet goals and multiple projects.
Strong ability to lead multiple multidiscipline, high-performance work teams throughout project life cycle.
Strong ability to negotiate terms and scope of work documents.
Advanced ability to prepare and present formal presentations.
Ability to manage all phases of work effort from inception to completion.
Effective strategic thinking skills.
Demonstrated proficiency in conducting analysis of project triple constraints.
Required Software and Tools:
Advanced knowledge of Microsoft Office and project management tools.
We Prefer That You Have:
Proficiency in Microsoft Projects or similar software and schedule management.
Experience in and desire to work in a fast-paced and agile technical environment with the ability to manage shifting priorities, abbreviated timelines and vendor- driven requirements.
Able to communicate effectively across technical and non-technical audiences, including the ability to present complex technical and business concepts to all stakeholders, including IT and business area representatives.
Strong technical, teamwork and interpersonal skills.
Budgeting experience.
Experience with agile and waterfall methodologies.
One or more active professional certifications: PMP certification, CAPM certification, Scrum Master certification and/or SAFe Scaled Agile Certification.
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave - the longer you work here, the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service recognition
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's
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Skills Required