Job Description

Electronic Office is the premier Managed IT Services provider of Western North Carolina. Located in Asheville, NC. Electronic Office delivers professional IT support solutions to the community of Western North Carolina and beyond. Electronic Office is the only technology adviser who has thrived across the entire arc of the digital information revolution. Dozens of our clients look to us as a committed partner who frees them from concerns about technology so that they can leverage good information every day. We solve problems and present opportunities with a passion for delighting our clients. We are not just fixing problems; we advise our clients about where and how to gain a strategic advantage.

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The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Basic Functions:

Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results in CRM. Understand overall project objectives, as well as the role and function of each project team member. Ensure the project objectives and requirements are clear and agreed upon by all team members. Coordinate delivery and implementation of projects that meet quality assurance standards. Assist project team in design and development tasks. Organize and manage all phases of the project to ensure on-time completion with budgetary requirements. Drive problem investigation and resolution as required. Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production. Design and maintain technical and project documentation.
Additional Duties and Responsibilities:

Improve customer perception and satisfaction. Ability to work in a team and communicate effectively. Escalate project issues that cannot be completed within agreed service levels. Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our services and products relate to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses in CRM as they occur. Enter all work as activities, service tickets, or project tickets in CRM. Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and experience in cross-functional project management methods and techniques. Strong organizational, presentation, and customer service skills. Skill in planning and preparing written communications. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of project details. Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations:

BA/BS, preferably in business administration or a related field. MBA/MS preferred but not required. 7+ years of project management experience.
This position is in-office and not eligible for remote or hybrid work. Regular, on-site attendance at our office is required.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Application Question(s):

This position is in-office and not eligible for remote or hybrid work. Regular, on-site attendance at our office is required.
Work Location: In person