Job Description

Come Join the Winning Team!



Carpenter & Paterson, Inc. is currently hiring for a full-time IT Operations Manager to work out of our branch in Waggaman, LA or Donora, PA. The position will be responsible for the day-to-day IT platform, ensuring a positive user experience; primarily simplicity, reliability and security. This person needs to be versatile and willing to handle basic day-to-day tasks as well as understand and operate our overall IT environment. The role will ensure compliance with best practice IT controls and cyber security arrangements, including in line with the requirements set by the PLC parent company. As the business is a multi-location operation, the requirement for a resilient and smooth-running IT operation is of paramount importance. Management recognizes the importance of IT, and the improvements required to the function, and are looking to invest for improved service levels.

Essential Duties:

Formulate and communicate an IT strategy to drive the required improvements to the environment; standardization, simplification and integration. Translate the vision into short, medium and long-term plans. Identify the resources required to deliver the strategy in a timescale which is ambitious, but also ensures quality and consistent execution. Provide the board of directors with assurance and confidence on delivery of the strategy and the ongoing effectiveness of the IT function. Identify measures to track improvements to user experience, resilience, and cyber security. Lead and manage the internal IT team and outsourced IT supply chain. Instill a positive culture focused on customer service excellence. Implement performance management disciplines, including the use of appraisals and key performance indicators. Management of the IT budget spend, seeking value for money from resources. Design, deliver and oversee the smooth running of the IT platform. Drive improvements in the day-to-day user experience. Act as an escalation point for service issues and run the crisis management process when required. Drive improved cyber security arrangements, including the achievement of Cyber Essentials. Create and maintain IT policies, procedures and controls. Ensure that disaster recovery and business continuity plans are in place and evaluated. Ensure compliance with applicable laws, regulations and PLC Group requirements. Work collaboratively and constructively with the PLC Group IT team.

Ideal Candidate:

Essential

Track record of delivering change. Experience of leading IT resources; both an internal team and outsourced provider. Comfortable with planning and prioritizing competing priorities. Ability to communicate and influence senior and junior colleagues. Comfortable explaining technical concepts to non-technical people. Experience of: Line management and team development. Setting and delivering an IT strategy; driving improvement. Change management and influencing. Managing IT across multiple sites, using in-house and external resources. Budget management and obtaining value for money from a supply chain. Implementing security by design Implementing business continuity and disaster recovery plans Knowledge of: Enterprise architecture design Cloud, datacentre, end user and mobile computing environments Networking (LAN / WiFi / WAN/SASE / firewalls / load balancers etc) Business continuity and disaster recovery

Desirable

Experience in a manufacturing or industrial environment Experience of working with a parent company IT team Experience in supporting major systems implementation (e.g. ERP implementation)

Benefit Highlights:

Weekly pay Competitive hourly pay based on previous experience 8 Paid Holidays Paid Time Off Low affordable rates for Medical, Dental, and Vision Insurance as well other benefits such as 401k with company matching, Short-Term Disability, Long-Term Disability and Life Insurance Growth Opportunities

We specialize in the manufacture and distribution of a complete line of pipe hangers and supports for commercial and industrial applications since 1913. With five locations in the U.S and growing., our supports have been specified and installed on major water treatment, pharmaceutical, process piping, petro-chemical, hospitals, and school buildings as well as many other industrial projects throughout the world.