Job Description

IT On-Site Field Service Technician

Company Overview

Pixel Health is bridging the gap between healthcare and technology. Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, cabling and engineering. We are determined to keep healthcare workers doing what they do best: patient care.

Employee Value Prop

This kind of work requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn. We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams. Our incredibly skilled and diverse team is here to support you as you grow in this role. We want to give you the tools to master new (or existing) skills and build meaningful relationships.

As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is important work that we believe in. Our experienced team relies on the support and innovative ideas you will bring with you to this role. IT doesn\xe2\x80\x99t live in a bubble.

Title

IT On-Site Field Services Technician

Location

Western Massachusetts

Role Description

Our ideal candidate is to be a personable, respectful, happy, and customer-focused individual. They understand that our clients just want to be able to do their job. Technology should work for them, not the other way around.

Our IT On-Site Field Service Technicians are responsible for Weekend shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer\xe2\x80\x99s place of operation. You should be comfortable working predominantly onsite, sometimes remotely, and provide Tier II IT Technical support. You will bring the helpdesk to our client\xe2\x80\x99s door while assisting and ensuring our clients receive the ultimate in customer service.

Qualifications and Skills

We understand that each person is uniquely qualified for something out there, but we want to make sure that you\xe2\x80\x99re uniquely qualified for this position.

Required Skills

• CompTIA A+ certification or 1-year equivalent hands-on computer experience
• O365 System Support
• Able to work weekends.
• Proficiency working in Active Directory
• Valid Driver\xe2\x80\x99s license
• Ability to adapt to changes in technology using analytical skills.
• Customer Service-focused
• Team-Player

Desired Skills

• MSP (manage Service Provider), IT Helpdesk, Service Desk or On-Call Center Support a plus.
• Microsoft Endpoint Management Tools
• Software Center
• MCCM
• Cerner Application Support
• Infoblox
• VM Ware Horizon Client Support
• Fortinet Application Support
• Knowledge of printer repair and maintenance
• Win-10 imaging and configuration.
• Familiarity with basic phone replacement support.
• Configuration and deployment of Wireless Access Points is a plus.

Responsibilities

• Excellent interpersonal, verbal, and organizational skills
• Ability to work well in a fast paced/multitasking environment and remain calm under pressure.
• Customer service-focused
• Initiative-taking Collaborator
• Provide Primary and Backup On-Call Support
• Respond knowledgeably & in a manner understandable to the customer with regards to questions or technical issues
• Enter time worked daily in ADP and Autotask Time sheets.
• Provide SOC - TeleNeuro Cart support.
• Provide Pager coverage support and respond to Group 39 Alerts as assigned by work schedule.
• Support client approved software with a strong knowledge of current or existing Operating systems and Applications
• Onsite troubleshooting at client location
• Deploy new laptops, desktops, printers, monitors, phones, and peripherals,
• Set up / work with new end-users.
• Review and resolve performance issues.
• Diagnose and address internet connectivity slowness.
• Assist with password resets.
• Assist in implementing cloud as necessary.
• Manage updates.
• Respond to Alerts
• Consistently look for initiative-taking opportunities.
• Root cause analysis and resolution assistance of recurring technical issues
• On-call requirement as scheduled.
• Must be able to lift / move 50lbs.
• Must be COVID-19 and Flu-shot vaccinated.

Benefits

• 401k Retirement Savings
• PTO (Paid Personal Time Off)
• Medical, Dental, and Vision
• Employee Life insurance
• Long- and Short-Term Disability
• Voluntary Life Insurance
• Voluntary Accident Insurance

Salary

$24.00 to $26.00 per hour

PI227212205

Pixel Health