Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

IT Office Coordinator
Department: Information Technology
Headquarters Northampton, MA with regular travel between the Springfield, MA office
Full-Time | Non-Union
Pay Range: $20-$22/hr (Depending on experience)
Position Summary
ServiceNet is seeking a highly organized and proactive IT Support Coordinator to help manage day-to-day operations of our IT Help Desk. This individual will work closely with our lead IT support personnel to ensure timely and effective responses to incoming support requests via phone, email, and in-person visits. This position is also responsible for coordinating task delegation across the IT team and supporting basic technical needs, while assisting with general office management duties to maintain smooth departmental operations.
We're looking for someone who is humble, smart, and driven--a team player with excellent communication skills, technical curiosity, and a strong commitment to service.
Key Responsibilities

• Triage and respond to IT Help Desk inquiries via phone, email, and in person
• Provide basic on-site technical support; escalate complex issues to appropriate team members
• Assign, monitor, and follow up on IT support tickets
• Track and maintain IT inventory and supplies
• Foster a professional, team-oriented, and customer-focused environment
• Ensure consistent attendance and punctuality
• Support the department with additional tasks and administrative responsibilities as needed

Qualifications

• Minimum of 3 years of experience in a customer service or administrative role
• Basic understanding of IT systems and terminology preferred (but not required)
• Exceptional organizational and multitasking abilities
• Strong verbal and written communication skills; comfortable working with users of varying technical backgrounds
• Valid driver's license and access to reliable transportation

Benefits:

• Generous PTO (paid time off) package
• Mileage reimbursement
• Comprehensive health and dental insurance
• Life insurance and long-term disability coverage
• 403(b) retirement plan
• Tuition remission and assistance for eligible courses
• Public Service Loan Forgiveness (PSLF) eligibility
• Ongoing professional development and career advancement opportunities
• And more!

About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNet
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Skills Required