Job Description

Overview
Join our team as a Network Administrator and play a key role in designing, implementing, and maintaining secure and high-performing network infrastructure. This position supports critical business applications and ensures system reliability through proactive monitoring, upgrades, and collaboration with internal teams and third-party vendors. Ideal candidates will bring strong technical expertise, a commitment to best practices, and the ability to manage multiple projects in a dynamic environment. If you're ready to make an impact and grow with us, we encourage you to apply. Must be on-site at our new West Salem, WI location.
Responsibilities

• Maintain company network infrastructure, servers, applications, services, and associated hardware.
• Participate in the installation, configuration, and upgrade of components of network infrastructure.
• Maintain an accurate inventory of assets.
• Monitor network infrastructure to ensure optimal performance and security, also working directly with third party vendors for managed services.
• Monitor and respond appropriately to incidents, outages, and alerts engaging 3rd party vendors as necessary.
• Evaluate and implement approved security improvements and system upgrades.
• Participate with the infrastructure team in network design changes and implementation.
• Participate in the research, evaluation, documentation, and implementation of new technology solutions based on industry best practices and current technologies.
• Plan, manage, schedule, and set priorities for multiple projects.
• Create and maintain technical support documentation for systems and applications.
• Work extended hours as necessary to maintain existing infrastructure or implement new solutions with minimal impact to the business.
• Work with other teams to assist in technology deployments and problem resolution.
• Contribute to the technical and operational training of less experienced staff.
• Provide escalated support to users requiring assistance with technology issues via phone and ticket system.
• Participate in after-hours on-call activities.
• Travel occasionally, including overnights up 15% of time.

Qualifications

• Associates degree in computer related field.
• 5+ years relevant experience preferred.
• Experience with enterprise network equipment including routers, managed switches, firewalls, VPN, and wireless controllers.
• Ability to troubleshoot data and voice circuits (Ethernet, T1, PRI, SIP, and more).
• Extensive knowledge of layer 2 & 3 switching, subnetting, spanning tree, ether channel, trunking, multicast, VLANs, HSRP, and ACLs.
• Extensive knowledge of dynamic routing protocols (EIGRP, BGP, OSPF), policy-based routing, SD-WAN, and virtual networks.
• Experience with Cisco Call Manager, CUBE, IP Phones, and SIP telecommunication technologies
• Experience with cabling infrastructure design and installation.
• Experience in Microsoft Windows and Linux operating systems and applications.
• Experience with administration of Active Directory, Group Policy, DHCP, DNS, Azure, and Office365.
• Strong understanding of security best practices and ability to implement.
• Excellent customer service, organizational, interpersonal, and written / verbal communication skills.
• Ability to work as part of a team.
• Ability to multi-task, troubleshoot, and learn new technologies.

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!
About First Supply
First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.
First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles--from contemporary to traditional--along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.
With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today's 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Skills Required