Job Description

The manager of the Digital Experience Team, will lead, mentor, and inspire a highly-skilled, high-performing team specializing in website development in an enterprise WordPress platform. The team also provides guidance around digital standards, usability, mobile-first development, and accessibility. This leader will ensure the team successfully supports other IT groups and agencies by driving adoption of best practices across our WordPress environment and by leveraging the Utah Design System.

The manager will also collaborate with our internal purchasing and account management teams to provide administrative support for a suite of enterprise-level products. Serving as the primary internal point of contact, the manager will define administration processes, establish security protocols, and oversee user management.

This role requires a leader who leads by example, is willing to actively listen, and is dedicated to fostering a supportive culture where team members feel their voice matters.

We are looking for a highly strategic, detail-oriented, motivated, empathetic, and effective leader to champion our team's growth and reinforce our commitment to trust, open collaboration, and public service.

This position is currently a hybrid of both in-office (3 days a week required in office and any mandatory in-office meetings) and remote work days (work must be performed in Utah). Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. The office is located at the Taylorsville State Office Building, 4315 S 2700 W, Taylorsville, UT.

Why join our team?

The Websites and Digital Experience (DXP) Team operates as an enterprise service and standards advisor within the State of Utah, Division of Technology Services. Our mission is to elevate the quality, consistency, and accessibility of digital interactions across all state agencies, empowering our client agencies to meet their required mandates and effectively engage with the residents of the State of Utah. We achieve this by providing expert website development, consultation, establishing guidelines, and maintaining core digital infrastructure. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance.

The Agency:

To learn more about The Division of Technology Services check us out

Responsibilities

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Leadership & Team Culture

Champion Team Well-being:

Sincerely care about team members' professional and personal growth, acting as a supportive mentor and coach, and helping them set and achieve ambitious professional goals.

Foster Trust & Openness:

Cultivate an environment of trust and honest communication, ensuring direct feedback is both given and received constructively.

Advocacy & Empowerment:

Willing to go to bat for the team, protecting their time and priorities, and ensuring every team member feels their voice matters and is heard in strategic decisions.

Growth Mindset:

Willing to push the team to stretch and grow to new heights, identifying development opportunities.

Recognition

: Be quick to praise and give kudos, consistently recognizing individual and team successes in setting statewide standards.

Lead by Example:

Demonstrate the highest standards of professionalism and collaboration, being always willing to help and supporting an open collaborative environment.

Enterprise Standards & Service Delivery

Standardization:

Drive the strategy and adoption of the Utah Design System as the foundational standard for digital products across state agencies.

Accessibility Leadership:

Oversee the team's consultative work to ensure all state digital properties meet or exceed Web Content Accessibility Guidelines (WCAG) standards.

Platform Management:

Oversee the technical administration, security, and support strategy for ~200 WordPress websites hosted on WP Engine, ensuring platform stability, consistency, and continued growth.

UX/UI Consulting:

Guide the team in providing expert user experience consultation to internal agency IT teams, focusing on clarity, ease of use, and adherence to established standards.

Stakeholder Relations:

Facilitate transparent and honest communication with IT partners and agency stakeholders by listening to their IT needs.

Relationship Management:

Help our customers understand the business value of our products and services.

Sales and Growth:

Maintain a three-year strategic plan focused on platform adoption and financial well being. Meet with state agencies to help them understand the business value of our offerings to increase platform adoption.

Qualifications

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Essential Skills and Qualifications

Proven experience managing or leading highly-skilled, high-performing teams. Exceptional interpersonal and communication skills, with a strong willingness to listen actively and build consensus among diverse stakeholder groups. Demonstrated ability to develop and execute strategic roadmaps for digital platforms and services. Experience with budget management, resource allocation, and project prioritization within an enterprise IT environment. Proven success in conflict resolution, negotiation, and guiding productive team decision-making. Outstanding client relationship management skills, including internal sales and marketing experience.

Supplemental Information

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Employment contingent on passing a drug screening and a background check. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. * Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.