Job Description

The Company

Veeya exists to enable those who give of themselves to serve others. Rather than just providing "traditional IT," we focus on serving educational and other non-profit institutions, as well as other small businesses, by delivering technology solutions tailored to align directly with the needs of those who dedicate their lives to positively impacting others.

The heart of Veeya (our spin on the Latin preposition "via") is all about providing a better path through relationships with our staff. We believe our customers deserve a better way to leverage technology to improve efficiency and maximize the use of technology allowing our clients to focus on helping others.

We strive to improve relationships internally and externally and are looking for the right employees to join our team! Do you have an ownership mindset? Are you relationship-driven? Do you have an enthusiastic curiosity and love of learning? And are you servant-hearted? If so, we would love to speak with you!

About the role:

The IT Level 1 Technician will play a crucial role in providing technical support to employees at designated locations or remote employees. This position is responsible for troubleshooting and triaging work, maintaining technological environments, and ensuring high levels of customer service. This role requires troubleshooting hardware, software, and network issues while working closely with end users, including staff devices, to resolve their IT concerns efficiently.

Key Responsibilities:

Onsite Technical Support

Perform daily site care tasks, including:

Communication (check-in/check-out) Communicating with the customer point of contact (POC) about planned work and gathering additional site needs. Provide periodic remote support via phone queue. Collaborating with internal and external resources within the ticketing system to clearly define expectations and provide thought resolutions to support requests.

Devices:

Support and troubleshoot computer hardware and authorized peripheral equipment. Inspecting, identifying, and updating status on devices requiring onsite maintenance or repair. Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized technology assets. Running updates as part of proactive maintenance and ensuring programs and critical applications are up to date. Performing scheduled tasks such as inventory verification and loaner device inspections.

Network:

Verifying network infrastructure functionality (IDF/MDF equipment, UPS connections). Periodically provide assistance to engineering and other L3 teams in the event of an outage or system maintenance window.

User Support & Troubleshooting:

Respond to and resolve support requests related to: Staff devices (Windows 10, MacOS, ChromeOS). User account management and access issues. Software, application, and hardware troubleshooting. Basic network connectivity problems. Document issues, troubleshooting steps, and resolutions in the ticketing system and IT knowledgebase. Provide timely updates to end users regarding the status of their support requests. Escalate complex issues to engineering teams when necessary. Participate in onsite technology projects, installations, and upgrades.

Collaboration & Customer Service:

Maintain a customer-first mindset and communicate effectively with staff. Work with IT Support Leads and other team members to coordinate support efforts. Identify opportunities for improving IT service efficiency and make recommendations.

Required Skills & Qualifications:

Technical Skills:

Basic troubleshooting of Windows 10, MacOS, and ChromeOS devices. Understanding of hardware components, software applications, and networking basics. Experience using remote desktop tools and ticketing systems for IT support. Knowledge of computer hardware and peripheral devices. Ability to troubleshoot and resolve technical issues efficiently.

Soft Skills:

Strong communication skills - ability to explain technical issues to non-technical users. Problem-solving mindset - critical thinking and resourcefulness in troubleshooting. Accountability - responsible for documenting work, following up on issues, and ensuring resolution.

Other Requirements:

Ability to lift and transport equipment up to 50 lbs.

Preferred:

1+ years of experience in an IT support role. CompTIA A+, Network+, or equivalent certifications. Experience supporting K-12 education environments.
Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Work Location: In person