It Infrastructure Operations Analyst 1
OH, US, United States
Job Description
Job Type: Contract
Job Category: IT
Role: IT Infrastructure Operations Analyst
Location: Remote
Duration: 6 months
Roles and responsibilities:
1-4 years of experience in managing, supporting and deploying IT services infrastructures Basic Knowledge of network, LAN, WAN, Switching, routing, DNS, DHCP, and Load Balancers Able to work on different monitoring and alerting tools, Monitoring and responding to alerts and take appropriate action based on the SOP Create, update, and review the SOP for the known/ new issues Patch management and firmware upgrade support Conduct an initial troubleshooting and passing the incident to L2 teams Documentation and reporting the issues Ability to diagnose server or network alerts, events or issues Participating in major incident calls and following the escalation procedure in case of any infrastructure issues. Coordination and management with 3rd party, OEM and Telco Taking care of the production change ticket during the off-business hours or as per schedule. Knowledge of ITIL procedures and processes Ability to work a flexible (247) schedule
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision Good oral and written communication skills, and ability to address conflict with others constructively Comprehensive knowledge of ITSM helpdesk ticketing apps, ServiceNow
Required Skills
DATA ANALYST
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Job Detail
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Job IdJD6479381
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOH, US, United States
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EducationNot mentioned