Job Description

Acadian Companies
JOB DESCRIPTION
Job Title:
Infrastructure Manager
Alternate Job Title(s):
Hybrid Cloud Infrastructure Manager
Division/Department:
Information Systems
Status:
Salary Exempt
Supervisor Status
Will lead a team of infrastructure/virtualization/cloud interns, analysts, and administrators all with a direct reporting structure to this position.
Performance Appraisal Type
Support
Location:
Lafayette, LA
Requirement(s)
Current/valid state?issued driver's license
Access to PHI
Yes, incidental
JOB SUMMARY: We are seeking a strategic and experienced Infrastructure/Virtualization Manager to lead our talented team of analysts and administrators. This role is responsible for the overall strategy, performance, and security of our core on-premise and hybrid cloud infrastructure, which includes VMware vSphere, Omnissa Horizon VDI, and Microsoft Azure hybrid services. You will drive operational excellence, foster team growth, and ensure our critical systems are resilient, scalable, and aligned with business objectives. While this is primarily a leadership position focused on strategy and people management, it requires the ability to remain hands-on (approximately 20-30%) to guide the team through major incidents, complex design reviews, and critical escalations.
REPORTS TO: IT Operations Director
DIRECT REPORTS: A team of Infrastructure Analysts and Administrators.
LOCATION: Lafayette, LA
EQUIPMENT: Basic hand tools, mobile workstation, stationary workstation
DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills, or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Lead, mentor, and develop a high-performing infrastructure team, fostering a culture of ownership, collaboration, and continuous improvement.
Develop and execute the technology roadmap for core infrastructure, including virtualization (VMware), VDI, servers (Windows/Linux), and hybrid cloud (Azure).
Establish and enforce architecture standards, best practices, and documentation for the entire system lifecycle.
Oversee ITIL-based service delivery, leading major incident response, problem management, and change control to minimize business impact and reduce MTTR.
Manage the on-call rotation, escalation paths, and operational runbooks to ensure 24/7 service stability.
Drive performance tuning, capacity planning, and resource optimization to ensure service availability and manage costs.
Oversee the comprehensive backup and disaster recovery strategy, validating RTO/RPO objectives through regular testing.
Partner with Information Security to implement security baselines, manage vulnerabilities, and ensure timely patching across all infrastructure.
Ensure infrastructure compliance with internal policies and external audit requirements, maintaining the team's risk register.
Develop and manage the annual CAPEX and OPEX budgets, including asset lifecycle planning and license management.
Manage vendor relationships, contracts, and SLAs, leading RFP, sourcing, and renewal processes for all infrastructure hardware and software.
Champion a culture of automation (e.g., PowerShell) to reduce manual effort and improve system reliability.
Define, track, and report on Key Performance Indicators (KPIs) for infrastructure health, team productivity, and project status to IT leadership.
QUALIFICATIONS:
Experience: Minimum of 7 years of experience in IT infrastructure engineering, with at least 3 years in a formal leadership, supervisory, or senior team lead capacity.
Foundational Knowledge: Expert-level knowledge of enterprise virtualization platforms, specifically VMware vSphere. Proven experience managing Virtual Desktop Infrastructure (VDI) environments, preferably VMware Horizon. Strong background in administering Windows Server and Linux operating systems in a hybrid environment.
Cloud: Demonstrated experience with hybrid cloud models, particularly connecting on-premise infrastructure with Microsoft Azure.
Automation: Proficiency with scripting for automation, especially using PowerShell or other scripting languages.
Collaboration: Excellent communication, leadership, and mentoring skills, with the ability to articulate complex technical concepts to diverse audiences.
Travel: Must possess a valid state-issued driver's license. This is a local position with some flexibility for hybrid work and may require occasional travel.
PREFERRED QUALIFICATIONS:
Education: Bachelor's degree in an IT-related field or equivalent work experience.
Certifications: Professional-level certifications such as VMware Certified Professional (VCP-DCV), Microsoft Certified: Azure Administrator Associate, and ITIL v4 Foundation certification.
Disaster Recovery: Experience with disaster recovery solutions such as Veeam, Rubrik, Commvault, Cohesity, VMware SRM, Zerto, or Microsoft Azure Site Recovery.
Finance: Proven experience managing departmental budgets (CAPEX/OPEX) and vendor contracts.
Storage: Technical experience with enterprise storage administration.
INTERPERSONAL REQUIREMENTS:
Maintain social, ethical, and organizational norms.
Achieve accomplishment of all task details, no matter how small.
Maintain good personal motivation; develop a sense of ownership of job tasks and results.
Must have a sense of urgency for all work performed.
Ability to work under the pressure of meeting strict deadlines.
Excellent interpersonal and communication skills.
SUCCESS METRICS (KPIs):
System Availability (Uptime %), Mean Time To Resolution (MTTR), Mean Time Between Failures (MTBF).
Change success rate and reduction in change-related incidents.
Backup and DR test success rates; adherence to RTO/RPO objectives.
Patching and vulnerability remediation compliance levels.
Adherence to capacity and performance SLOs.
Adherence to CAPEX/OPEX budgets and demonstrated savings from optimization efforts.
Team engagement, skill development, and retention rates.
TRAINING REQUIREMENTS:
We value continuous development and reward employees for achieving these required certifications. Initial salary increases are tied to these certifications and approval from directors, with a minimum four-month gap between each raise to ensure fairness and foster steady career growth. The selected candidate will be excluded from annual cost-of-living adjustments until the successful completion of the following certifications.
Schneider Electric Data Center Certified Associate (DCCA)
ITIL 4 Foundation
VMware Certified Professional - VMware vSphere Foundation Support (2V0-18.25) Certification
Omnissa Certified Administrator - Horizon credential (OCA-H) Certification
Complete Course: Managing Zerto: Setup, Protection, and Recovery (H61K2S)
ITIL 4 Managing Professional
NetApp Certified Technology Solutions Professional (ONTAP) Certification
Complete Windows Server 2025 Administration Fundamentals, 4th Ed. and associated quizzes
Read Learn PowerShell in a Month of Lunches, Fourth Edition, and associated quizzes
Windows Server Hybrid Administrator Associate
PHYSICAL DEMANDS:
Physical activities and the amount of time spent performing each while on this job:
AMOUNT OF TIME
None
Up to 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Talk or hear
X
Use hands to finger, handle or feel
X
Climb or balance
X
Stoop, kneel, crouch or crawl
X
Reach with hands and arms
X
Taste or smell
X
Weight lifting requirements and the amount of time spent lifting on this job:
AMOUNT OF TIME
None
Up to 1/3
1/3 to 2/3
Over 2/3
Up to 10 pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
X
More than 100 pounds
X
Vision requirements:
X
Close Vision (clear vision at 20 inches or less)
X
Distance Vision (Clear vision at 20 feet or more.)
X
Color Vision (Able to identify and distinguish colors.)
X
Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).
X
Depth Perception (Able to judge distances and spatial relationships.)
X
Focusing (Able to adjust the eye to bring an object into sharp focus.)
WORK ENVIRONMENT:
Specific situations that lead to environmental conditions can include: hazardous materials, electrical emergencies, vehicular accidents, outdoor emergency settings, hurricanes, tornadoes, industrial accidents, conditions affecting driving, settings where heavy equipment such as extrication tools are in use, etc.
Exposure to environmental conditions and the amount of time exposed to each on this job:
AMOUNT OF TIME
None
Up to 1/3
1/3 to 2/3
Over 2/3
Wet, humid conditions (non-weather)
X
Work near moving mechanical parts
X
Work in high, precarious places
X
Fumes or air borne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Work with explosives
X
Risk of radiation
X
Vibration
X
Noise level associated with this job:
_X_ Moderate Noise (Ex: business office with typewriters and/or computer printers, light traffic).
___ Loud Noise (Ex: metal can manufacturing, large earth-moving equipment).
___ Very Loud Noise (Ex: jack hammer work, front row at rock concert).

Skills Required