Job Description

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We are looking for a dedicated IT Helpdesk Technician to fill a

FULL-TIME POSITION,

providing technical support and ensuring the smooth operation of our organization's IT systems. While prior experience with Cisco Meraki, CDK DMS, and Google Workspace would be helpful, it is not required. The IT Helpdesk Technician will be responsible for troubleshooting issues, assisting users, and maintaining system performance. The role requires excellent troubleshooting abilities, communication skills, and the ability to handle multiple tasks efficiently.

IT Support and Troubleshooting

Provide front-line technical support to end-users, resolving issues related to hardware, software, network, and systems Troubleshoot and maintain the Cisco Meraki network to ensure uptime and reliability Assist with user access, account management, and system support for CDK DMS and Google Workspace Monitor and respond to IT helpdesk requests, ensuring timely resolution of tickets and minimizing disruptions

System Maintenance and Monitoring

Perform regular system updates, patches, and maintenance to keep IT systems secure and up-to-date Monitor IT infrastructure, including network performance and security, to identify potential issues Assist in maintaining and optimizing Google Workspace for collaboration, email, and file management

User Training and Support

Provide training and support to staff on various IT tools and systems, including email, collaboration tools, and software applications Document IT support processes and troubleshooting steps for common issues Educate users on best practices for IT security and system efficiency

Collaboration and Communication

Work closely with the IT team and other departments to understand their technical needs and provide solutions Escalate complex issues to senior IT staff or external vendors when necessary and track resolution progress Keep stakeholders updated on the status of ongoing IT issues or projects

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred Strong knowledge of IT support processes, hardware troubleshooting, and basic network management Excellent communication skills, with the ability to explain technical concepts to non-technical users Proven problem-solving abilities and attention to detail Ability to prioritize tasks and manage time effectively

Personal Attributes

Customer-focused with a positive attitude toward helping others Highly organized with the ability to multitask in a fast-paced environment Strong interpersonal skills and the ability to collaborate with a diverse team Self-motivated and proactive in identifying and solving technical issues

Physical Demands

This is an in-person position and your attendance is required in order to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Company Description

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Since Southern Team opened our doors on October 3rd 1988, we've been fortunate to become one of the MOST successful automotive dealership groups in the state of Virginia. From our humble beginnings as a Hyundai dealership in Roanoke, VA (when most Americans didn't even know what a Hyundai was) to our new Hyundai, Nissan, Subaru, Volkswagen, and Prestige Collection. We even have a Nissan dealership in Christiansburg, VA and have grown to over 300 employees!


And that's not all!!! Construction is almost complete on our modern, brand-new, state-of-the-art Hyundai dealership! This means not only will we continue to meet all of your automotive needs, but we will also be looking for and filling positions for Sales Consultants, Service Advisors, and Service Technicians (just to name a few) along with many other career opportunities that will be available.


We would love to have you join us at any of our Southern Team locations! If you are interested in learning more about our various openings and upcoming job opportunities, please visit us at www.southernteamautomall.com or www.careers.hireology.com.


We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identification, or any other protected characteristic.

Benefits

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Health Insurance Health Savings Account Southern Wellness: A Free HealthCare Incentive Plan Medical GAP Insurance Dental 401(k) Retirement Plan - John Hancock Short Term and Long Term Disability (Voluntary Benefit) Accident Solution Plan (Voluntary Benefit) Life Insurance (Voluntary Benefit) Cancer Protection Insurance (Voluntary Benefit) MASA Medical Transport Solutions (Voluntary Benefit) * Direct Deposit