Job Description

Overview:
#

IT Help Desk Technician

Onsite, M-F, 9-5pm
Full-time position
Salary starts at $55,000 annually#

About the Role

A global consultancy firm in Waltham, MA is looking for a reliable and resourceful

IT Help Desk Technician

to join their small but dynamic on-site team. You'll be the go-to expert for all things tech-supporting about

200+ employees company-wide

while working closely with a local team of five.

If you enjoy solving problems, keeping technology running smoothly, and making a real impact in a collaborative environment, this is the perfect opportunity for you.
Responsibilities:
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What you'll do:

Provide day-to-day

technical support

for end users, both in-person and remotely. Manage and resolve support tickets using our

AWS/Azure-based ticketing system

. Handle

hardware and software troubleshooting

(PCs, laptops, printers, peripherals). Perform light

desktop support tasks-

like fixing a jammed printer, swapping a mouse, or checking cable connections. Maintain and track

PC/laptop inventory

, ensuring smooth deployment and lifecycle management. Support

user accounts, permissions, and password resets

in

Microsoft 365

and

Active Directory

. Set up and configure new hardware and software for employees. Document solutions and assist with creating internal IT guides or FAQs.
#

What's in it for you:

Competitive salary and full-time stability. Supportive, people-first company culture with a small local team feel. Exposure to a broad range of IT environments and tools. Opportunities for professional growth and skill-building in a collaborative setting. No travel required ; all work is performed on-site during regular business hours.

Min: USD $55,000.00/Yr. Max: USD $65,000.00/Yr. Qualifications:
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Requirements:

2+ years of IT Help Desk or Desktop Support experience

in a similar environment. Proficiency with

Microsoft 365

and

Active Directory

administration. Experience working with

ticketing systems

(AWS/Azure experience preferred). Strong

software and hardware troubleshooting

skills. Excellent

communication skills-

you can explain tech clearly to non-technical users. A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed. * A commitment to reliability, responsiveness, and teamwork.