Job Description

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Position Overview
IMT Residential is hiring an IT Help Desk Analyst for our corporate office located in Sherman Oaks, CA.
Company Overview
IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states.
IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable. That describes who we are.
The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package.

• Pay - $28 - $32/hr depending upon skills, certifications, and experience related to the role.
• Health - Medical, dental, vision, wellbeing programs, gym membership contributions.
• Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount.
• Career - Comprehensive training programs, mentorships.
• Time off - PTO, vacation, 10 paid holidays for every associate.
• Perks - Lunch provided daily in the office. Plus office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!

IMT is always looking to match great talent with our varied career opportunities. Apply today to experience the IMTeam difference!
Position Details
Reporting to the Director of IT and the IT Manager, the IT Help Desk Analyst is responsible for providing end-user support and troubleshooting for software, hardware and network issues.

• Provide technical support for all levels of staff and end-users.
• Interact with users via phone, e-mail, and or in person to resolve issues in the most efficient manner.
• Work within a centralized ticketing system to respond to users' requests.
• Provide support for PC users, including office and remote employees.
• Monitor and prioritize incidents and tickets. Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues.
• Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.
• Maintain call records, notes, and logs, and record resolution details.
• Install and configure workstation, telephony, video, and mobile hardware/software as required.
• Maintaining computer equipment, setting up and maintaining backups, and preparing reports and correspondence.

Perform other duties as directed

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Please apply if you have:

• Bachelor's degree in Computer Science, Information Technology, or related field; preferred.
• 2+ years experience in a helpdesk environment.
• Experience with the Microsoft ecosystem.
• Knowledge of SQL Server
• Experience with web content gateways, security solutions, and VDI solutions
• The ability to handle all situations in a professional manner.
• Excellent verbal and written communication skills
• Good organizational skills
• Consistently display a positive client-focused outlook
• Desire and ability to work in a team
• Availability for occasional travel

Consistent with our company values, IMT Residential is an Equal Opportunity Employer with a strong commitment to cultivating a diverse and inclusive environment.
We provide equal opportunities to all IMT associates and applicants for all terms and conditions of employment including recruiting, hiring, placement, compensation, training, transfer, promotion, leave of absence, termination, layoff, and recall. IMT prohibits discrimination and harassment of any type. We encourage applicants of all cultures, ethnicities, races, colors, national origins, religions, ages, gender identities or expressions, sexual orientations, disability statuses, genetics, and veteran statuses to consider a career with us. Additionally, we believe in the California Fair Chance Ordinance. IMT will consider all qualified applicants for employment, regardless of their criminal histories, for all of our locations.
We understand that a team with a variety of work and life experiences leads to greater success. Our recruiting team looks for a desire to learn and perform the job combined with an alignment to our IMTeam values of Integrity, Motivation, Teamwork, Excellence, Accountable and Memorable.

Skills Required