Job Description

ALL INTERESTED APPLICANTS MUST SUBMIT AN APPLICATION ON OUR WEBSITE AT WWW.WACOG.COM/CAREERS TO BE CONSIDERED

THE WACOG DIFFERENCE

Western Arizona Council of Governments (WACOG) recognizes and appreciates the strengths of our workforce. We strive to provide a professional and supportive environment where employees can achieve their career goals. The WACOG workforce is encouraged to focus on their strengths and abilities to reach their full potential.

WACOG's Administration Department provides overall support and/or guidance to all WACOG programs and initiatives. We continuously strive to provide resources that enhance the programs' successes and long-term viability within Yuma, La Paz, and Mohave Counties.

SUMMARY STATEMENT

Under general supervision, provide professional and effective customer service to WACOG's users, focused on IT support, to minimize user downtime and maintain operations with reliable and secured information technology throughout the service area.

1) Provide timely first line of support to WACOG users in need of IT assistance; perform inquiry and diagnostics to execute solutions; escalate higher level issues to appropriate team member as needed, and follow-up to ensure issue resolution; Open/close, prioritize and manage help desk service tickets

2) Maintain current inventory of information technology equipment in assigned storage locations following industry standards, best practices, and safety standards.

3) Support third-party software applications such as Excel, Word, Outlook, Acrobat

4) Install, maintain and troubleshoot hardware and software in coordination with IT staff

5) Assist with research, evaluation, and recommendation of hardware and software to meet end users' computing needs.

6) Write and/or review/edit training documents and standard operating procedures (SOPs)

7) Help determine the information technology goals of the organization and implement computer systems to meet those goals

8) Train end users (one-on-one) or in group settings as requested or necessary

9) Travel within WACOG service area, including overnight stays as needed; additional travel may be required

10) Maintain reliable and predictable attendance, work outside of standard business hours as needed

11) Utilize tact and discretion to maintain confidentiality of information and a positive image of WACOG

12) Perform other duties as necessary to carry out WACOG's administrative/ programmatic goals and objectives

KNOWLEDGE/SKILLS/ABILITIES (KSAs)

The individual who holds this position must be able to perform the essential duties and responsibilities satisfactorily. The KSAs listed below are representative of the knowledge, skills, and/or abilities needed for satisfactory performance.

Ability to make reasonable decisions based on complex and/or abstract details utilizing strong analytical and communication skills

Ability to ask the right questions to best understand the IT related issue

Ability to organize time and work area to maximize efficiency and accountability

Working knowledge of Active Directory to efficiently assist with domains, users, and objects within WACOG's networks

Working knowledge of IT infrastructure products and configurations including back-office servers and multiple operating systems, Windows OS, SQL server, Exchange

Working knowledge of virtual/cloud concepts - VMWare tools, remote access tools

Working knowledge of horizontal cabling standards, physical networking requirements, wireless access equipment

Ability to balance the needs of the organization while maintaining positive employee relations

Basic knowledge of configuration and networking (Local-Area Networks, Wide-Area Networks)

Basic knowledge of WACOG programs, goals, and clientele as well as proficient knowledge of current technology to better increase efficiency in individual programs and departments

Ability to communicate clearly and professionally (in person, email and/or phone)

Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals

Working knowledge of office automation products, databases

Skill in prioritizing projects with multiple needs and deadlines to achieve maximum results

Skill in analyzing complex technical data such as using logic and quantitative reasoning

Skill and ability to work independently and follow through on tasks with minimal direction

REQUIRED EDUCATION AND EXPERIENCE

High School diploma or equivalent

Education or experience gained to demonstrate ability solve IT issues in a professional work environment

PREFERRED EDUCATION AND EXPERIENCE

A Degree in computer science

Certifications relevant to the position (CompTIA A+ or comparable)

EOE/ADA

ALL INTERESTED APPLICANTS MUST SUBMIT AN APPLICATION ON OUR WEBSITE AT WWW.WACOG.COM/CAREERS TO BE CONSIDERED

Job Type: Full-time

Pay: $20.88 - $26.10 per hour

Benefits:

Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Work Location: In person