Job Description

Join our dynamic IT support team as a Helpdesk Support specialist, where your enthusiasm and technical expertise will drive exceptional customer service and seamless resolution of IT issues. In this vital role, you'll be the first point of contact for users experiencing technical challenges, providing prompt, clear, and effective assistance. Your proactive approach will ensure the smooth operation of computer systems, networks, and hardware across our organization, empowering colleagues to work efficiently and confidently in a fast-paced environment. This paid position offers an exciting opportunity to develop your skills in a supportive setting while making a tangible impact on daily business operations.

Serve as the primary point of contact for end-users seeking technical support via phone, email, or ticketing systems such as ServiceNow or Jira. Diagnose and troubleshoot hardware issues related to computers, peripherals, and other IT equipment, including desktops, laptops, printers, and mobile devices. Resolve software problems by assisting with operating systems such as Windows and macOS, as well as applications like Microsoft Office. Manage computer networks by supporting LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other network infrastructure components to ensure secure connectivity. Perform routine maintenance tasks including software updates, system configurations, and hardware upgrades to optimize performance. Document all support activities accurately within ticketing systems like BMC Remedy or ServiceNow for tracking and reporting purposes. Assist with IT infrastructure management by supporting server environments including Linux-based systems and hardware components. Provide guidance on cybersecurity measures such as firewall configurations and VPN access to safeguard organizational data. Communicate clearly with users at all levels to explain technical issues in understandable terms while maintaining a positive attitude. Collaborate with team members on escalated issues requiring advanced troubleshooting or specialized knowledge in areas like computer networking or operating systems.

Proven experience in a help desk or IT support role demonstrating strong technical troubleshooting skills across multiple platforms including Windows, macOS, and Linux. Familiarity with computer management tools and remote support software such as Jira or ServiceNow is highly desirable. Hands-on knowledge of computer hardware repair, installation, and maintenance processes. Experience supporting network infrastructure including LAN setup, VPN configuration, firewalls, and basic cybersecurity practices. Ability to navigate ticketing systems like BMC Remedy or ServiceNow efficiently while maintaining detailed documentation. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Strong customer service orientation with a proactive attitude toward resolving issues quickly and effectively. Knowledge of IT support best practices for desktop support and overall IT infrastructure management is preferred. Join us in delivering outstanding IT support that keeps our organization running smoothly! Your expertise will help foster a productive environment where technology empowers every team member to succeed.
Job Type: Contract

Pay: Up to $18.00 per hour

Work Location: In person