It Help Desk
Durham, NC 27713, United States
Job Description
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Job Summary: The Helpdesk/Systems Administrator will be responsible for handling IT support activities for the organization, providing excellent customer experiences, and working to resolve support issues in a prompt and professional manner. The Helpdesk/Systems Administrator will determine the root causes of issues and work towards solving them as well as the work ticket itself, and be able to look at internal processes, and suggest changes as needed to improve efficiency. The Helpdesk/Systems Administrator will be responsible for performing all levels of desktop support, managing. The role is responsible to maintain the H/W and S/W inventory, preparing end-user systems, and maintaining those. One of the key roles is collaborating with the Global team to maintain the asset management process and contribute to successful maintenance. Essential Functions:
- Administration and Support to end users\xe2\x80\x99 systems.
- Installation of Operating systems and applications.
- Manage, configure, and troubleshoot hardware and applications.
- Support the implementation and maintenance of ticketing, ITSM, asset management, and service desk platforms.
- Responsible for taking a detailed inventory of the organization\xe2\x80\x99s hardware assets and applying the information gathered in making the best decision concerning IT-related purchases and redistribution for the organization.
- Processes relating to software and hardware asset management, execute and enhance them.
- Collaborate with infrastructure teams to determine trends in asset performance.
- Responsible for managing the lifecycle of hardware models from their introduction to their retirement.
- Providing remote support to end-user\xe2\x80\x99s systems.
- Computer Information Systems, IT Management, or related discipline, required.
- Experience in a technical support role.
- Help Desk experience and resolving Tier I level Issues.
- II helpdesk experience
- Manage, configure, and troubleshoot computing, and software issues
- Support the implementation and maintenance of ticketing, ITSM, asset management, and service desk platforms
- Responsible for taking a detailed inventory of the organization\xe2\x80\x99s software and hardware.
- Collaborate with infrastructure teams to determine trends in asset performance
- Excellent at performing multiple tasks at the same time without erring
- Ability to prioritize work and exercise good judgment while managing multiple tasks
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
- Assist in technical upgrading and maintaining of entire desktop systems.
- Office environment, equipment room
- Frequent movements: Standing, walking, lifting, carrying, pushing, pulling, moving equipment around, stopping, kneeling, crouching, crawling, reaching, grasping, talking, hearing, typing.
- Dental insurance
- Health insurance
- Vision insurance
- Durham, NC 27713: Reliably commute or planning to relocate before starting work (Required)
- Customer service: 1 year (Preferred)
- Health insurance
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Job Detail
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Job IdJD4261955
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurham, NC 27713, United States
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EducationNot mentioned