Job Description

Overview

We are seeking a dedicated IT Desktop Support Specialist to join our technology team. This role provides essential technical support to end-users, ensuring the smooth operation of desktop systems, software applications, and network connectivity. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a solid understanding of IT infrastructure and support processes. This position offers an opportunity to work in a dynamic environment where customer service and technical expertise are highly valued.

Duties

Provide first-line technical support to end-users for hardware, software, and network issues via help desk tickets and direct interaction Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux Manage computer hardware including desktops, laptops, mobile devices, and peripherals Assist with software installation, configuration, updates, and patch management using tools like SCCM and GPO Configure and support network connectivity including LAN, VPN, DNS, TCP/IP settings, firewall configurations, and network devices such as Meraki equipment Support Active Directory management tasks such as user account creation, permissions adjustments, and group policy implementation Monitor and maintain IT infrastructure components including Windows Server environments and BMC Remedy ticketing system Collaborate with network administration teams to troubleshoot TCP/IP issues and optimize network performance Assist in the deployment and management of computer hardware upgrades or replacements Document support activities accurately in ServiceNow or Jira systems for tracking and reporting purposes Provide exceptional customer service by communicating clearly with end-users regarding technical issues and solutions

Skills

Proven experience in technical support roles with a focus on desktop support and help desk functions Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration (including Meraki), and TCP troubleshooting Experience with IT management tools like SCCM, GPO, Active Directory, Microsoft Windows Server environments Ability to troubleshoot hardware components including desktops, laptops, mobile devices, printers, and peripherals Knowledge of security protocols such as VPNs, firewalls, and network security best practices Proficiency in using ticketing systems like ServiceNow or BMC Remedy for issue tracking and resolution documentation Strong analysis skills to diagnose complex technical problems quickly and efficiently Excellent communication skills to provide clear instructions and customer service to end-users of varying technical backgrounds Familiarity with network administration tasks including LAN setup and maintenance; experience with Cisco Meraki or similar equipment is a plus
This role is ideal for candidates passionate about technology support who thrive in fast-paced environments requiring both technical expertise and excellent customer service skills.

Job Types: Full-time, Contract

Pay: Up to $25.00 per hour

Work Location: In person