Job Description

IT Desktop Support Technician

---------------------------------


Ellsworth County Medical Center | Ellsworth, KS

Full-Time | Information Systems


?This is an on-site position and remote work will not be considered at this time.


Compensation: Begins at $18.42/hr, commensurate on relevant experience and certifications

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About the Role

Ellsworth County Medical Center (ECMC) is looking for an

IT Desktop Support Technician

who loves solving problems, helping people, and keeping technology running smoothly in a fast-paced healthcare environment.


This role blends

hands-on technical support

with

top-tier customer service

, ensuring our staff have the tools and technology they need to care for our community every day. If you enjoy troubleshooting, learning new systems, and being the "go-to" tech hero -- this one's for you.

###

What You'll Do

End User Support

Diagnose, troubleshoot, and resolve issues with computers, printers, phones, tablets, and other devices Install, configure, and maintain workstations, smart devices, and peripherals Work with third-party vendors to support systems used across ECMC Track incidents accurately and contribute to IT process improvements

Workstation & Inventory Management

Maintain accurate inventory of computers, monitors, printers, tablets, and accessories Submit equipment requests and reconcile received items Decommission equipment following organizational policies

User Administration

Grant, modify, and revoke system access in compliance with policies Support technology best practices and security standards

Training & Support

Provide training and guidance to new users Help staff adapt to new or updated technologies
(Other duties as assigned -- because no two days in IT are ever the same!)

###

? What We're Looking For

Education & Experience

High School Diploma required Associate's Degree preferred Entry-level technical role -- customer service experience strongly preferred

Technical Skills

Windows 11 configuration & support Microsoft Office 365 Basic networking (TCP/IP, Wi-Fi) iPad/iPhone configuration Smart TV setup and support

Soft Skills That Matter

Strong communication skills -- you can explain tech without the jargon Excellent customer service mindset Organized and detail-oriented Ethical, dependable, and team-focused

Certifications (Preferred, Not Required)

CompTIA A+ or Network+ Google IT Support Professional Google Cybersecurity Certificate Or similar credentials
###

Physical & Work Environment Highlights

Medium work: lifting up to 50 lbs occasionally Fast-paced environment with frequent interruptions Occasional evening, weekend, or on-call support Travel to rural health clinics or partner facilities as needed
###

Why Work at ECMC?

At ECMC, you're not just supporting technology -- you're supporting

people, patients, and a community

.


? Collaborative, mission-driven culture

? Opportunities to learn and grow in healthcare IT

? Supportive leadership and engaged teams

? Meaningful work that truly makes a difference

###

Why Ellsworth?

Ellsworth offers small-town charm with big community pride:

Affordable cost of living Short commutes (say goodbye to traffic ) Outdoor recreation, local events, and a strong sense of belonging A place where your work -- and your life -- are valued

Ready to Apply?

If you're excited about healthcare technology, customer service, and being part of a team that truly cares -- we'd love to hear from you.

Apply today and grow with ECMC!

POSITION QUALIFICATIONS

Education:

High School Diploma; Associate's Degree Preferred

Experience:

Entry Level position for Technical Skills; previous job experience in Customer Service Preferred.

Preferred Skills:

Windows 11 configuration and administration. Basic computer networking skills with understanding of TCP/IP and Wifi configuration. Following Technical Directions. Microsoft Office 365 Smart TV configuration. Commitment to Strong Ethics and Integrity. Excellent verbal and written communication skills with ability to explain diverse technical problems in easy-to-understand language. Ability to manage stock inventory and ensure accurate record keeping iPad/iPhone configuration and usage

Certifications/Registrations:

CompTIA A+, Network+, Google IT Support Professional, Google Cybersecurity Certificate, or similar certificate preferred.