Job Description

Axiom Technologies

is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.


Axiom Technologies is seeking an experienced

IT Desktop Support Engineer

based in

Kankakee

,

Illinois,

to work as an

independent contractor (freelancer)

. The role involves providing on-site technical support for hardware, software, and networking environments.

Key Responsibilities:

Technical Support:

Provide day-to-day onsite IT support for desktops, laptops, and printers. Perform hardware repairs and replacements for laptops, desktops, and printers. Troubleshoot and resolve LAN and WAN connectivity issues across various network devices. Manage user accounts, permissions, and group policies in

Active Directory

. Handle incident management and service requests through

ServiceNow

or similar ticketing systems.

Dispatch & Coordination:

Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations--ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues.

Requirements:

Education & Experience:

Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus.

Technical Skills:

Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications:

CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com