Job Description

ABOUT THE ORGANIZATION
SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.
The anticipated salary range for this role is between $73,000.00 and $98,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.
Specialties:
Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services
IT Desktop Engineer-Associate
The IT Desktop Engineer will be responsible for managing servers, applications, phone systems, and both Mac and Windows computers. This role also includes overseeing printing services to ensure seamless operations across the organization.
PRINCIPAL DUTIES & RESPONSIBILITIES

• Monitor and maintain server performance, security, and availability.
• Install, configure, and troubleshoot various applications.
• Ensure application updates and patches are applied in a timely manner.
• Provide technical support for Windows and Mac computers.
• Resolve hardware and software issues for end-users.
• Manage and support VoIP and traditional phone systems.
• Troubleshoot and resolve phone system issues.
• Oversee the management and maintenance of printing devices.
• Ensure printers are operational and troubleshoot any printing issues.
• Maintain accurate documentation of IT processes, configurations, and changes.
• Create user guides and training materials as needed.
• Work closely with other IT team members to ensure cohesive operations.
• Assist in IT projects and initiatives as required.

JOB SPECIFICATIONS

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Proven experience as a Desktop Engineer or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with server management (Windows Server, Linux, etc.).
• Familiarity with VoIP phone systems and printing technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator)

EOE STATEMENT
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

Skills Required