Job Description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$71,300.00 - $106,925.00
The Client Technologies Administrator 2, supporting FAS and SEAS is responsible for:


Provide on-site administration and support for domain specific applications and computational hardware and software used in faculty research which includes: desktops, laptops, server class computers, storage arrays, and tape backup libraries in laboratory and workgroup environments.

Coordinate service with IT professionals from other units.

Prepare documentation (procedural, planning, informational for team, as well as end users) to support functions specific to departments.

Coordinate new AI application projects within both FAS and SEAS and ITS. Both providing instruction and insight to departments as well as creating the applications as needed.

Principal Responsibilities

1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. 2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary. 3. Provide guidance and explain policies and procedures to end-users. 4. Install and configure software for network connectivity, backups, server access, etc. on user systems.

Required Education and Experience

Bachelor's Degree and two years of experience or equivalent education and experience.

Job Posting Date

11/03/2025

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

GS-2

Compensation Grade Profile

GS-2g

Time Type

Full time

Duration Type

Staff

Work Model

Location

12 Hillhouse Avenue, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.



The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.



The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.



Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.