Job Description

Title:

IT Associate

Location:

Omaha, NE

(On-Site)

Department:

Technology

Travel Required:

Occasional as to attend annual convention, seminars, and events; less than 10%

Compensation:

$50,000-$65,000, Exempt; Based on experience

Office Hours:

Monday-Friday, 8am-5pm

Who We Are.

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.
We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role.

As an IT Associate / Helpdesk Technician, you will provide frontline and intermediate technical support to end users. This role is responsible for resolving common hardware, software, and application issues, supporting basic data-related processes, and delivering a high level of customer service. The ideal candidate is a strong troubleshooter who can independently resolve most issues while appropriately escalating more complex problems.
This position also requires a foundational programming skill set and hands-on hardware experience to support automation, system maintenance, and efficient service delivery.

What You'll Do in This Role.

End-User Support

Provide technical support for hardware, software, and application issues. Troubleshoot and resolve issues related to desktops, laptops, peripherals, printers, and mobile devices. Support Windows operating systems and common business applications (Microsoft 365, browsers, line-of-business software). Assist with user account setup, password resets, and access requests using Active Directory and related tools.

Data & Application Assistance

Run basic SQL queries for validation, troubleshooting, and simple reporting. Demonstrates the ability to understand, maintain, and develop code using Python, PHP, and PowerShell. Monitor and perform initial troubleshooting for ETL processes, escalating issues as needed. Assist with data warehousing support tasks such as verifying data loads and identifying discrepancies. Gather and document information for data-related incidents before escalating.

Ticket Management & Documentation

Log, update, and manage support tickets in accordance with established SLAs. Follow standard operating procedures and document resolutions clearly. Identify recurring issues and escalate trends to senior support staff.

Collaboration & Escalation

Escalate complex or unresolved issues with detailed notes and troubleshooting steps. Collaborate with Tier 2/3 teams as needed to ensure timely resolution. Communicate clearly with end users regarding issue status and next steps.
*This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.

Required Qualifications/Skills:

Bachelor's Degree in Information Technology, Computer Science, or Information Systems or equivalent experience in related field. Solid understanding of computer hardware, operating systems, and peripherals. Familiarity with common enterprise software and business applications. Basic SQL knowledge (simple SELECT statements, filtering). Knowledge of Python, PHP, and PowerShell. General understanding of ETL processes and data warehousing concepts. Experience working with ticketing systems. Strong customer service and communication skills. Must be able to pass a background check including Motor Vehicle Report. Must be able to complete all physical requirements of the job with or without reasonable accommodation.

Preferred Qualifications

3+ years of experience in a Helpdesk or Technical Support role Experience in a corporate or enterprise IT environment Familiarity with Microsoft 365 administration Exposure to reporting or data tools Relevant certifications (CompTIA A+, Microsoft, or similar)

What's in it For You?

Competitive base pay, Quarterly Bonus Plan, and Long-term Incentive Plan Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents 100% company paid life insurance, short-term disability, and long-term disability 401k Paid Time Off and Holidays Career development assistance Tuition Assistance through Bellevue University Special recognition for employee birthdays and anniversaries Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

N

(Not Applicable)
Activity is not applicable to this occupation.

O

(Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F

(Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C

(Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

O (Occasionally)

- Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently)

- Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less
Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.