Job Description

Job Summary

We are seeking an IT Assistant to join our team. The ideal candidate will assist with the organization's IT infrastructure and ensuring seamless operation of computer systems and hardware. This role requires a strong understanding of both hardware and software, as well as excellent customer service skills to assist users effectively. The IT Assistant will play a crucial role in maintaining the efficiency of our technology resources and supporting our staff with their IT needs.

Responsibilities

Assist in the management of computer assets, ensuring all devices are up-to-date and functioning properly. Collaborate with team members to provide exceptional customer service in addressing IT-related inquiries. Provide technical assistance to staff on hardware and software issues. Install, configure, and troubleshoot hardware and software. Monitor and maintain computer systems and networks. Assist with setting up accounts and user profiles. Provide system administration and maintenance. Assist with responding to and diagnose technical hardware and software issues. Maintain documentation of technical processes. Follow up with users to ensure their technical issues have been resolved. Deliver and remove computer equipment as needed Effectively collaborate with, communicate issues, and task execution with IT Support Consultants. Other related tasks as assigned.

Skills

Proficiency in Windows Server management and maintenance. Strong understanding of IT infrastructure components, including LAN configurations. Experience with computer management practices and desktop support for both Windows and Mac OS environments. Ability to troubleshoot software issues effectively, demonstrating problem-solving skills. Excellent customer service skills to assist users in a friendly and efficient manner. Knowledge of TCP/IP protocols to ensure effective network communication.

Education/Training/Experience

High school diploma or equivalent required. Experience with Microsoft Office; knowledge of manufacturing processes and scheduling a plus. At least two years of office support and IT support experience required.

Health, dental, and vision insurance 401K and matching Company sponsored and voluntary supplemental life insurance Voluntary short term / long term disability options PTO, sick time and paid holidays Referral bonus program Professional development and continued education assistance
We require that all employees have a completed background check and drug screen on file.

Job Type: Part-time

Pay: $23.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Paid time off
Experience:

IT support: 2 years (Required)
Ability to Commute:

Melrose Park, IL 60160 (Required)
Work Location: In person