Job Description

Min
USD $24.04/Hr.
Max
USD $29.14/Hr.
Job Summary
This position's primary responsibility is to manage the lifecycle of business hardware. They will assist in or fully manage asset procurement, configuration, deployment, tracking, troubleshooting, and eventually recycling/destroying the hardware. They will be responsible for working directly with vendors, aiding in finding new vendors to partner with, and maintaining solid relationships with current partners. They will be expected to learn and improve process flow while adhering to all regulatory controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Assess and fulfill new requests by evaluating the need and determining the best solution
• Configure hardware to be deployed to the bank's locations and used by its end users
• Perform accurate stock level counts to ensure healthy min/max levels are maintained
• Aid in IT asset procurement
• Perform necessary processes as documented for regulatory purposes
• Document and refine processes for all in scope work
• Research and propose solutions for new technology, hardware, or services
• Track asset assignment, delivery, movement, return, and retiring/destruction in CMDB
• Follow the Bank's Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment.
• Primary contact for hardware and software compatibility inquiries related to client-facing systems.
• Complete and pass all assigned eLearning courses.
• Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.

Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.
Qualifications
Education

• Associate degree or equivalent is preferred
• Industry recognized certification in IT is preferred

Skills/Training

• Ability to provide ideal solutions for various requests
• Self-start and self-direct work as needed to achieve completion of expected tasks.
• Create structure in an evolving role, with limited guidance from manager
• Ability to create comprehensive documentation on processes and standards.
• Excellent verbal and written communication skills
• Highly positive customer service interactions

Experience:

• Experience shipping/receiving preferred
• Minimum 2 years of experience in IT related field
• 1-year experience in financial or retail industry
• Proficient using Microsoft Office, specifically Word, Outlook, and Excel
• Experience in ITIL Framework preferred

Benefits
At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375
Requisition Post Information* : Posted Date
12/5/2025

Skills Required