Job Description

The IT Support Technician Intern position offers an excellent opportunity for a student to use technical skills to support IT needs within a dynamic business environment. The position requires a strong desire to learn and grow, in order to develop technical troubleshooting and diagnostic skills, as well as honing communication abilities in a business setting.

Essential Job Responsibilities:

Support internal IT needs by providing Level 1 technical and troubleshooting support

Troubleshoot/resolve hardware and software performance and general PC, network, and printer problems

Install, upgrade, and support computer hardware and software

Perform voice/email system setup

Perform setup for new users

Assist with IT projects as directed

Communicate effectively with all contacts Strong technical abilities and the desire to learn IT protocols, software, and hardware operations

Ability to develop troubleshooting & diagnostic skills and perform root cause analysis

Ability to communicate effectively with technical and non-technical users

Self-starter who takes initiative to learn and resolve problems Ability to work with a team

Ability to perform on-call work when necessary

The following skills are a plus but not required:

Microsoft operating systems (server and desktop)

Linux

VPN and remote access methodologies

Server and desktop hardware installation, configuration, and support skills

SonicWall firewall and network security experience

Education or Certifications:

Pursuing a degree in computer science (or commensurate experience) preferred

Physical/Mental Requirements:

Ability to communicate effectively High level of alertness, concentration, accuracy, and time-management

Able to maintain a stationary position for prolonged periods

Ability to lift up to 50 lbs with or without accomodation
Keycentrix is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.