Job Description

We are currently looking for a Full Time IT Application Support Analyst to join our IT Health Operations team located at the Chickasaw Nation Medical Center.

Summary:

Provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.

Responsibilities:

Maintains files, logs, and records Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel Responds to telephone calls, email, and chat requests for support Communicates with customers to identify and diagnose issue(s) Troubleshoots problems using scripts and checklists as guides Provides effective solutions to technical issues Creates work orders as needed Escalates situations as appropriate Utilizes standard templates and manufactured articles to document services and processes Takes ownership of customer issues to resolve in a timely manner Defines system requirements and specifications Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system Collaborates with technical teams to ensure proactive support Maintains and tests processes related to business continuity Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner Assists in the configuration and troubleshooting of integrated third-party software and peripherals Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need Develops, implements and schedules preventative maintenance activities for all necessary facility components Provides first class customer service - courteous and helpful to all internal and external customer types Answers questions in a courteous and professional manner Greets and engages with a smile Determines needs, seeks positive experience and outcomes Completes all training and development requirements and participates in continuing education opportunities Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types Maintains general upkeep of work area and maintains a safe environment Maintains and promotes professionalism Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics Adheres to Chickasaw Nation dress code standards Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. Performs all other duties as assigned

Competencies:

Essential:


Able to follow instructions, both written and oral Able to adhere to all scheduling and attendance requirements Maintaining a high level of confidentiality and using discretion and discernment Extreme customer-focused behavior Must be able to work quickly, efficiently and accurately Must be detail-oriented Must be self-motivated Ability to work independently Honesty, truthfulness, reliability, accountability Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines Must possess strong knowledge of technology platforms and adaptation to all Learn and demonstrate competencies to any new technology in a timely manner Experience using a common IT Framework Ability to multitask Organizes work and assigned area logically and orderly Define problems, collect data and establish facts Identify, analyze and repair routine problems Establishes professional working relationships as appropriate Works well within a team Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:

Essential:


Basic Computer skills

Experience:

Essential:


3 years directly related experience

Education:

Essential:


Bachelors Other

Credentials:

Essential:


Pass gaming background check Pass general background check Standard Driver's License Gaming license or permit as required by assigned position

Working Conditions:

Essential:


May work where cigarette smoking occurs Mix of office/non-office settings Pass pre-employment drug test Hand-eye coordination, reach and grasp Sometimes lift and or carry up to 25 lbs Sitting up to 50% of shift Standing up to 50% of shift Visual acuity for detail, distance, color, depth perception Walking up to 50% of shift * Subject to traveling and working at other locations or in other environments