Job Description

Responsibilities:

Install, configure, test, maintain, monitor, and troubleshoot end user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment Support both local and remote client devices and applications Perform repairs to client devices and peripheral equipment Conduct diagnostics to understand and resolve problems or to provide technical assistance and support Utilize ticketing system to manage issues to resolution Develop procedures to help users in the proper use of devices and applications Support/maintain user accounts through Active Directory including the creation and management of group membership Assist with the planning, implementation, maintenance and documentation of all facets of technology support Collaborate with technology team members to address and escalate issues as required Collaborate with vendors to support deployed hardware and systems Perform file level recoveries Assist in maintaining OSD systems Assist the core infrastructure team in maintaining various systems (ex: voip, email) Maintain safe and clean work environment Perform other duties as assigned

Qualifications:

3-5 years proven experience within a desktop support role Associates degree in IT field or will take equitable experience Strong customer service orientation Proven analytical and problem-solving abilities Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and setup systems Excellent verbal, written and listening skills with the ability to present instructions and information clearly Must exhibit professionalism when communicating with superiors and peers Must have the ability to work independently and within a team environment Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events Ability to effectively prioritize and execute tasks in a high-pressure environment Must be able to define problems, collect data, establish facts and draw valid conclusions Must be able to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner Must have the ability and willingness to work extended hours and overtime, including weekends, as required by the work schedule and production needs

Work Environment and Job Functions:

The office is in a manufacturing facility. As such, while the primary environment will be an office setting, the position will require frequent visits to the production floor where exposure to moving mechanical parts and fumes or airborne particles will be present. The noise level in the working environment is usually moderate to loud. Proper safety precautions, including the proper use of Personal Protective Equipment (PPE), must be followed as dictated by the job and working environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job:

Effective use of a computer keyboard, Effective use of telephone and other applicable electronic communication equipment. View and read spreadsheets, and other written documents, as well as computer monitors. Must be able to coordinate the movement of eyes, hands and fingers to install equipment Must have standard visual acuity (correctable by prescription glasses or contacts meets the requirement), including color recognition

This job description is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required.



ITAR Requirements:

In order to comply with U.S. government regulations applicable to this position, all applicants must be either a U.S. citizen, lawful permanent resident of the U.S., as defined in 8 U.S.C. 1101(a)(20) or a "protected individual", as defined by 8 U.S.C. 1324b(a)(3).



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.