Is Support Specialist
Job Description
Danos Expectation:
The IS Support Specialist provides front-line technical support to end users, resolving issues, escalating as needed, and supporting the setup and maintenance of workstations, applications, and network resources to ensure reliable and secure systems.
Responsibilities:
Manage and resolve service requests through the helpdesk ticketing system.
Provide technical support in person, remotely, and by phone.
Set up and support user accounts, workstations, hardware, phones, and applications.
Support mobile devices (iOS and Android), printers, and basic network connectivity.
Maintain IT asset inventory, documentation, and network records.
Collaborate with internal teams and report potential security concerns.
Travel as needed and perform additional duties as assigned.
Qualifications:
6+ months of helpdesk or IT support experience (1+ year preferred).
Associate or bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience.
Basic networking knowledge and proficiency with Windows OS and Microsoft Office.
Experience supporting iOS and Android devices.
Strong customer service, communication, problem-solving, and teamwork skills.
Flexibility to adapt to changing priorities, travel, and participate in on-call rotation.
* Ability to pass a background check and drug screen.
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Job Detail
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Job IdJD6512753
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGray, LA, US, United States
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EducationNot mentioned