Job Description

IS Help Desk Support Analyst

Primary Task:

The Help Desk Technician provides support and maintenance for the organization's desktop computing environment. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware to ensure optimal performance. The technician will troubleshoot issues in person, over the phone, or via email.

Essential Duties and Responsibilities:

Application / Operational Administration:

- Manage and maintain desktop applications such as Microsoft Operating Systems, Outlook, Microsoft Office, Adobe products, and MAC OS.

- Build images and deploy using Windows Deployment Services.

- Diagnose and resolve complex desktop problems; implement corrective solutions for remote users as needed.

- Install, configure, and troubleshoot end-user workstations, hardware, and software.

- Collaborate with network and system administrators to ensure efficient operation.

- Respond to helpdesk tickets and email inquiries regarding desktop issues.

- Address requests for moves, additions, and changes from managers.

- Assist in documenting desktop operations and maintaining inventory of equipment.

Hardware Administration:

- Maintain, upgrade, and troubleshoot all desktop and laptop hardware, MAC devices, printers, VOIP phones, video conference equipment, wireless devices, and company-issued smartphones.

General Administration:

- Document resolutions using helpdesk tracking software.

- Ensure accurate documentation of programs and patches.

- Assist in various areas of Information Systems as needed.

Required Qualifications:

- Legal authorization to work in the U.S.

Knowledge/Experience/Skills:

- At least 2 years of help desk experience or a degree in a systems-related field.

- COMPTIA A+, Microsoft Certified Professional (MCP), or related certifications preferred.

General Skills:

- Proficient in Microsoft desktop products, Adobe software, antivirus tools, VPNs, and helpdesk tracking software.

Personal Attributes:

- Strong communication and interpersonal skills.

- Ability to prioritize tasks and work effectively under pressure.

- Willingness to travel for work and work flexible hours as needed.

- Strong customer service orientation and integrity in handling confidential information.

Job Type: Full-time

Pay: $49,000.00 - $53,000.00 per year

Benefits:

Health insurance
Education:

Bachelor's (Required)
Experience:

help desk : 3 years (Required) Microsoft desktop products: 3 years (Required) Adobe software: 3 years (Required) antivirus tools: 3 years (Required) VPNs: 3 years (Required) helpdesk tracking software: 3 years (Required) Maintain, upgrade, & troubleshoot desktop & laptop H/W: 3 years (Required) MAC devices: 3 years (Required) printers: 3 years (Required) VOIP phones, video conference equipment, wireless devices: 3 years (Required)
License/Certification:

COMPTIA A+ (Required) Microsoft Certified Professional (MCP) (Required)
Ability to Commute:

Henderson Grove, IL 61401 (Required)
Work Location: In person