Job Description

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.


Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.


Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.


At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!



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This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.


The registered Investment Consultant II demonstrates knowledge of investments and financial markets and assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own the management, research, and communication of resolution to client issues while demonstrating expert knowledge of policies, procedures and processes. The role is responsible for achievement of high client satisfaction and relationship deepening through a disciplined and responsible approach.



Responsibilities:



Provides prospects and self-directed investors with financial guidance and assistance based on their needs to deepen existing relationships

Educates potential and existing clients about investment products, services, and trading strategies offered by the bank

Delivers on performance goals by uncovering additional client needs, deepening existing relationships, and referring clients to business counterparts


Deliver exceptional service to clients by answering general account inquiries


Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients


Assist clients with brokerage consumer website usage and navigation


Educate potential and existing clients about investment products, services and trading strategies


Research and resolve client requests


Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations

Required Qualifications:

Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days) Demonstrated passion and interest in financial markets Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy Strong analytical and organizational skills Detail oriented, with good follow-up skills Strong interpersonal skills Ability to multi-task in a dynamic environment Requires basic knowledge of the organization, products and/or services Requires knowledge of financial markets and trading strategies Excellent verbal and written communication skills Proven ability to meet and exceed productivity and performance goals Must be technologically savvy and able to quickly learn new systems Ability to adapt and seek solutions for customers in a fast-paced environment Must be flexible to work assigned shift within center hours of operation Strong desire for point of call resolution Focus on client satisfaction

Desired Qualifications:

Call center experience is preferred but not required Previous Brokerage experience is a plus 1+ years of financial industry experience


Skills:



Account Management

Advisory

Client Experience Branding

Customer and Client Focus

Oral Communications

Active Listening

Attention to Detail

Client Solutions Advisory

Issue Management

Pipeline Management

Causation Analysis

Client Management

Policies, Procedures, and Guidelines

Risk Management

Trading

Shift:

1st shift (United States of America)

Hours Per Week:

40