Job Description

Description

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State of Idaho Opportunity

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Investigations Support Specialist Supervisor

Applications will be accepted through 4:59 PM MST on the posting end date.


About the Agency: The Division of Occupational and Professional Licenses (DOPL) provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 44 Boards and Commissions here in the great State of Idaho.


This Investigations Support Specialist Supervisor position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.


Example of Duties:


The Investigations Support Specialist plays a critical role in supporting the investigative team by:

Managing intake and triage of complaints and referrals Conducting preliminary research and data collection Drafting correspondence and reports Maintaining case files and databases Managing disciplinary action compliance and contested cases Coordinating with internal and external stakeholders Ensuring compliance with confidentiality and legal standards

The Supervisor position will provide:

Operational Oversight: Ensure that support staff are aligned with investigative priorities and deadlines. Quality Assurance: Regular review of work products and processes will improve accuracy, consistency, and compliance. Staff Development: The supervisor will provide onboarding, training, and professional development tailored to the unique demands of investigative support. Workload Management: Centralized oversight will allow for equitable distribution of tasks and timely response to urgent matters. Strategic Alignment: The supervisor will serve as a liaison between support staff and investigative leadership, ensuring that administrative functions support strategic goals.

Responsibilities of the Supervisor

Direct supervision of Investigations Support Specialists Assignment and prioritization of support tasks Quality control of documentation, data entry, and correspondence Development and implementation of standard operating procedures Performance appraisals and coaching Coordination with Investigations Program Manager and investigative staff Oversight of case management and data integrity Support for special projects and audits

Minimum Qualifications:

Some knowledge of management practices; program or project planning and implementation Experience developing and evaluating policies and procedures

Minimum Qualification Specialties:

Reviewing documents for accuracy, completeness, and compliance Good knowledge of state and federal laws and regulations regarding the confidentiality and safeguarding of citizen and governmental information Using computer systems, software, and databases for information entry and retrieval

Preferred Qualifications:

Supervising staff; providing customer service; leading or facilitating teams or groups Compiling and analyzing information and/or data and writing reports and/or correspondence in a work setting Experience developing and evaluating policies, procedures, training, and presentation materials

BEST RETIREMENT AVAILABLE IN THE NATION!


We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.


EXCELLENT BENEFITS!

Generous vacation and sick leave accrual beginning as soon as you start 11 paid holidays per year Excellent medical, dental and vision insurance - employee only coverage for PPO $70/month for medical and vision & $12.00/month for dental Paid parental leave Multiple savings plans, optional 401K, and optional 457 Basic life insurance for employee and family Wellness programs Ongoing training opportunities An opportunity for student loan forgiveness & Tuition Reimbursement And more!

EEO/ADA/Veteran:


The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.


The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.


Preference may be given to veterans who qualify under state and federal laws and regulations.