Job Description

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The Ticket Operations Intern will provide support for the Ticket Operations department by assisting with various administrative and operational duties throughout the office. This position will be provided with the opportunity to experience the daily functions of an MLB ticket operations department and support the ticket office management team in providing exceptional customer service as well as maximizing ticket sales and revenue opportunities. The internship typically lasts 12-16 weeks from the time of hire with a potential for extension.

Core duties for this role include, but are not limited to:Work closely with the Ticket Operations staff in selling individual game tickets, utilizing our ProVenue ticketing system to process all ticket transactions. Assist in the processing, printing, and distribution of individual tickets. Process incoming mail including fulfillment of vouchers and mailing daily ticket batches based on playing schedule. Process ticket exchanges in accordance with the Brewers Exchange policies. Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through our various communication avenues including phone, email, live chat and at ticket windows. Help with office clerical duties, i.e. data entry, updating informational spreadsheets, filing, and general office work. Assist with editing and posting on the daily check-in board during the regular season. Aid in the preparation of the box office including outfitting supplies, signage placement, and other setup duties. Assist Ticket Services Coordinator with Theme & Community Nights redemption and customer service.

The ideal candidate will have 1 or more years of experience in customer service, in addition to exemplifying exceptional communication, time management and organizational skills. Candidates with prior cash handling experience are preferred.

Our Team

The Milwaukee Brewers Ticket Office is a team of diverse individuals who are passionate about serving our community, guests, partners and all branches of our organization. As leaders in the ticketing industry, our team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds customer loyalty, and strengthens our brand. Each of us strive to generate the highest ticket sales possible by delivering an effortless purchase experience, providing flexible ticket options, and incentivizing multiple purchases. We drive incremental revenue by offering unique experiences and utilizing a variety of ticketing partnerships. Our dynamic team embraces the ever-changing world of ticket technology; and through collaborative learning, we encourage each other's personal and professional growth.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

Work Hours

Candidates are expected to work a minimum of 2 days and can be scheduled for up to a max of 30 hours per week, especially during the season. Must be flexible with working days, nights, and weekends for game days and events.

Benefits

We are proud to offer an exciting perks package including:Online educational platform for personal and professional development Mentoring program including training and matching with Brewers mentor Business Resource Groups Paid time off for volunteering Inclusive training and development opportunities aligned with Club values Promotional giveaways and other discounts!

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.