Job Description

Job Title:

Systems Support Intern

Location:

West Des Moines, IA

Terms:

12 weeks, full-time, flexible 37.5 hours/week, in-office

Pay:

$23/hour

Start Date:

Tuesday, May 26th, 2026 (flexible)

End Date:

Friday, August 14th, 2026 (flexible)




Are you someone who enjoys solving inefficiencies, cleaning up digital clutter, and building smarter systems? Join Merchants Bonding Company as a Systems Support Intern and play a key role in helping departments across the company transition to a modern Microsoft environment. This is an excellent opportunity for students looking to gain hands-on experience in tech -- especially those in the early stages of their college career who want to build real-world skills and work across teams in a collaborative, growth-oriented environment.

About Us

At Merchants Bonding, we have a positive and collaborative environment where your ideas are valued, and your growth is prioritized. We work hard to deliver first-class experiences in all our relationships. Our commitment to innovation and building trust secured our spot among the top 10 surety companies in the country. Surety bonds are a vital part of industries like insurance, finance, and construction, where reliable business transactions are essential to protect all parties involved.


Curious to learn more? Visit our website and social media to explore the perks and opportunities at Merchants.

The Internship Experience

Our internship program is truly a reflection of our overall culture. We value inclusivity and exploring new ideas, which results in a program that embraces fresh perspectives! The internship experience offers a blend of cross-departmental learning, community service projects, and opportunities for building connections through social and educational events. You'll engage in impactful business projects, working closely with your peers and industry professionals to gain invaluable real-world experience. Embrace the chance to grow professionally and personally in a vibrant, supportive environment!

What You'll Do

Support process improvements and system organization to enhance collaboration and efficiency across teams. Help optimize how employees store, share, and access information within Microsoft 365 tools. Assist in simplifying workflows and creating user-friendly tools and resources; help automate the boring stuff. Contribute to improving user experience through organization, usability testing, and clear documentation. Collaborate with departments and IT to identify opportunities for system improvements and ensure successful adoption.

Competencies You'll Use

Time Management

- Prioritize, plan, and follow through on tasks while supporting multiple departments.

Communication

- Clearly explain technical concepts to non-technical users in a helpful and approachable way.

Technology

- Use Microsoft 365 tools to support digital organization, automation, and troubleshooting.

Critical Thinking

- Analyze digital systems and suggest practical, scalable improvements.

Career & Self Development

- Take ownership of learning and apply new knowledge to real-world systems and processes.

Professionalism

- Show integrity, respect, and accountability in all workplace interactions.

What Sets You Apart

Strong Academic Performance and Relevant Coursework:

A demonstrated commitment to excellence through your academic achievements, with relevant coursework such as Information Systems, Database Management, Systems Analysis & Design, or related areas.

Microsoft Skills:

Exposure to Microsoft 365 tools, including basic familiarity with SharePoint, OneDrive, Teams, Power Automate, and Forms.

Helpful Experience:

Any role showing you can organize content, solve problems, or support customers and users.

Leadership and Initiative:

Evidence of improving a process, cleaning up digital materials, or helping a team adopt a new tool or process.

Professional Development:

Participation in certifications or learning related to Microsoft 365 or Power Platform (e.g., MS-900, PL-900, SC-900) or other self-driven projects demonstrating curiosity and growth.

Collaboration and Communication:

Experience working with cross-functional teams or communicating technical ideas to non-technical users, showing comfort bridging the gap between people and systems.

Nice-to-Have:

A basic understanding of metadata, versioning, co-authoring, or an interest in Power BI or PowerShell.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; use hands to finger, type, handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The employee is infrequently required to stand. The employee may infrequently be asked to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. The employee should have complete clear speech.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is exposed to normal office working conditions that are climate controlled. The employee would not be exposed to extreme heat or cold or other workplace hazards. The noise level in the work environment is usually low.


This job description is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with this position. The intern assumes other responsibilities as assigned.