Job Description

Boehringer Ingelheim is currently seeking a talented and innovative Intern to join our IT department located at our Duluth/Johns Creek, GA facility. As an intern in the IT Go To User team, you will be part of the digital transformation initiative in IT, delivering technology, digital tools, education, and communication for end-users throughout the organization. There may be some travel needed to our Athens and Gainesville, GA sites for work.



As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunities for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the company's success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance.

Duties & Responsibilities

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Develop effective and easy-to-understand content regarding IT's digital tools for end users. This includes contributing to communication, tips and tricks, one-pagers, videos, quick guides, podcasts, interactive content, or trainings. Strategize new ways to deliver content to end users in a catchy and easy-to-consume format and channel. Analyze user's data on both technology and end user material and channels to establish effectiveness of communication and educational efforts. Collaborate with IT system engineers to understand updates, changes, and the innovation pipeline to plan end user communication appropriately and consult with engineers on how to effectively share with users. Develop short curricula for end user groups, prepare/gather material, and deliver the training in person or virtually, in collaboration with other team members. Run UX activities, such as surveys, user research, A/B testing, focus groups, among others, with the user population. Participate in events virtually and on site to promote the use of technology and new digital tools with end-users. Provide client services by acting as a point of contact for end-user IT support needs, ensuring timely and effective resolution of issues. Deliver on-site support for users at the Duluth, GA facility, assisting with troubleshooting, setup, and maintenance of IT systems and services. Support client hardware life-cycle management, including deployment, configuration, upgrades, and basic repairs of laptops, desktops, and peripheral devices.

Requirements

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Must be a current undergraduate, graduate or advanced degree student in good academic standing. Student must be enrolled at a college or university for the duration of the internship. Overall cumulative minimum GPA from last completed quarter/semester 3.0 GPA (on a 4.0 scale) preferred. Major or minor in related field of internship. Undergraduate students must have completed at least 12 credit hours at current college or university. Graduate and Advanced Degree students must have completed at least 9 credit hours at current college or university.

Desired Experience, Skills and Abilities:

Understanding and passion for technology. Knowledge of UX Methodologies, Users Behaviors and Research. Ability to create effective and catchy content, including communication, video, quick guides, podcasts, interactive content, or training. Strong communication skills, both written and verbal. Experience with Office 365 Suite. Strong data analysis skills with knowledge of analytical tools for data visualization. Strong team player and ability to adapt to changes in priorities.

Eligibility Requirements

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Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required) * Must be 18 years of age or older