Job Description

Integration Support Technical Manager

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,900 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported Doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.



Do you thrive on innovation, organization, and change? Heartland Dental is seeking a talented, detailed Integration Support Manager to join our Integrations Team and support the future growth of the company. In this dynamic role you will be part of a collaborative and mission-driven organization. Engage with colleagues in an environment where we value different backgrounds and perspectives of all employees and strongly believe in the principles of inclusion. Our generous benefits, competitive wages and meaningful work are what makes Heartland Dental exciting and rewarding place to work.





The Integration Support Manager will provide high-level support and assistance in the identification, organization, and planning of Heartland Dental programs (Affiliation & De Novo). As the liaison between Field Operations, De Novo department stakeholders and our supported doctors and teams, this individual will be responsible for on-site and virtual training of systems.


Below is an overview of the duties and responsibilities you would take on in this role:

Support the planning, execution, and delivery of new offices integrations and training programs, ensuring they meet organizational goals and timelines. Develop comprehensive project plans, including scope, objectives, deliverables, resource allocation, and risk mitigation strategies. Maintain and monitor program development timelines and schedules; proactively communicate status, risks, and mitigation plans to leadership and stakeholders. Serve as a liaison between Field Operations and De Novo stakeholders, ensuring clear communication of project goals and progress. Facilitate effective meetings, including agenda setting, moderation, and timely distribution of minutes and follow up on action items. Monitor the scheduling, enrollment, and delivery of all training sessions, ensuring optimal participation and learning outcomes. Create and prepare reports, collect and analyze data, and synthesize survey results to inform project decisions and continuous improvement. Track and report on key performance indicators (KPIs), milestones, and outcomes for integration initiatives. Identify potential project risks and develop mitigation strategies to ensure successful program delivery. Represent the team in internal meetings with stakeholders, fostering a collaborative and inclusive environment.

Minimum requirements:

1-2 years Hands-on project management experience: Strong technical skills required. Ability to coordinate tasks, track progress, and support multiple projects in a fast-paced environment. Create project plans: Develop and maintain detailed project plans, schedules, budgets, and reports. Coordinate teams: Partner with the Senior Integration Manager, coordinating activities across multiple cross-functional teams, vendors, and stakeholders. Manage deadlines: Set deadlines, assign responsibilities, and monitor and summarize progress. Strong organizational and time-management skills with ability to manage multiple tasks simultaneously. Excellent communication skills--written, verbal, and interpersonal. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and basic familiarity with project management tools (e.g., Smartsheet, SharePoint). Problem-solving skills and willingness to take initiative. Adaptability and comfort working in a fast-paced, evolving environment

Desired experience:

2-4 years of project coordination or project management experience, preferably in a multi-site or operations-driven environment. Experience using advanced project management tools (Smartsheet, Asana, Jira, MS Project) including building dashboards, workflows, or automated reports. Familiarity with process improvement methodologies, such as Lean, Six Sigma, or continuous improvement frameworks. Strong analytical skills, including the ability to interpret data, identify trends, and provide insights to inform decisions. Understanding of change management principles and ability to support teams through transitions. Relevant certifications such as CAPM, PMP, Agile/Scrum fundamentals, or Lean Six Sigma Yellow/Green Belt (preferred but not required). Heartland Dental Experience.

Physical Requirements:

Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer * Must be able to lift up to 15 pounds at times