Job Description

DEFINITION:

The Integrated Health Services Clerk works in the Medical Department under the direction of the Integrated Health Services Director. This position assists with accurate data input and performs a variety of specialized technical personnel duties mainly includes updating and maintaining filing systems, auditing files and records, and tracking required medical documents.

EDUCATION AND EXPERIENCE:

Requires a High School Diploma or Equivalent AND at least two (2) years' experience in clerical office work or an equivalent combination of education and experience.



An expectation of core competencies in relation to individuals with co-occurring disorders.

JOB DUTIES AND RESPONSIBILITIES:

This position is responsible and held accountable for the following duties, which may include:


Scheduling assistance of all Urgent and/or NEW medical appointments when the clinic does not have available provider time within 14-day tier or 21-day best practices

Running/distribution of daily, weekly, monthly reports

Coordination of orders/scheduling of blood labs/MCT's

Scheduling INF requests for lab/mct orders from providers per GLMHC policy/procedure and medical necessity

Direct coordination with CCHS lab/Provider(s), Integrated Health Programs Director and Administrators, and RN's for all "Critical/Alert" Status blood lab results

Direct coordination with CCHS lab for rejected samples, errors, orders, and medical demographic reports

Direct coordination with CCHS lab for new GLMHC Integrated Health team members request for access to Physician Outreach Portal

Coordination between providers, schedulers, RN's, and Pharmacy's to ensure Federal REMS protocol meet for all patients on Clozapine

Coordination between providers, schedulers, RN's, CCHS and AOT county teams for scheduling and results for all AOT, MAT patients

Coordination with RN and CMRN for obtainment of PCP and/or outside agency blood lab results

Responsible for sending outside labs to providers for review/acknowledgment

Manual entering of outside lab results

Manual entering of provider "RLAB" for all outside results

Scanning all outside labs to images in patients' chart after provider acknowledgment

Distribution of all provider "RLAB" to assigned CMRN

Coordination with GLMHC and outside entities IT dept. for all Integrated lab errors, helpdesk tickets

Chart review to ensure client has had all labs, MCT's, aims, Neuro, 307

Letters sent to clients of upcoming medical appointments and lab/mct prep sheets

All letters scanned to images patient chart

Data Collection

Attend all provider meetings

Must perform the specific job duties as listed above to meet position expectations.

In addition, must possess skill in working cooperatively and effectively with clients, staff, management and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing.