Job Description

Special Needs CHHA Intake Manager
Wellbound for Special Needs

About Wellbound for Special Needs
Wellbound for Special Needs is a Special Needs-focused Certified Home Health Agency (CHHA) dedicated to supporting children and adults with special healthcare needs and their families. We provide compassionate, coordinated, and high-quality home health services throughout New York City and Long Island.

Position Overview
We are seeking a Special Needs Intake Manager to oversee and manage the intake and admissions process for our special needs population (code 95/OPWDD). This is a full-time, in-office role based in Brooklyn. The Intake Manager plays a critical role in ensuring timely, compliant, and family-centered onboarding of clients while working closely with clinical, administrative, and referral partners.

Key Responsibilities:
Manage all incoming pediatric/adult special needs referrals from hospitals, physicians, schools, care managers, and families

Review intake documentation for accuracy, completeness, and eligibility
Coordinate physician orders, insurance verification, and authorizations to ensure timely admissions

Manage the intake team of 3-4 Intake Specialists who are the primary point of contact for Special Needs families during the intake process

Manage a team that clearly and compassionately with families regarding services, timelines, and expectations

Collaborate with nursing, scheduling, rehab, and administrative teams to ensure smooth start-of-care

Ensure compliance with CHHA, NYS Department of Health, Medicaid, Medicare, and payer requirements

Maintain accurate documentation in electronic health record (EHR) systems
Track intake metrics, referral sources, and admissions data
Participate in quality improvement initiatives related to intake and admissions

Qualifications
Required:
Minimum of 3 years' experience in healthcare intake or admissions
Experience with pediatric special needs populations strongly preferred

Knowledge of CHHA operations and insurance authorization processes
Strong organizational and communication skills

Ability to work in a fast-paced, office-based healthcare environment
Preferred.

Experience with NYS CHHA regulations and Medicaid
Bilingual (English/Spanish or other languages common in NYC)
Benefits

Competitive salary ($75,000-$80,000 annually)

Health insurance (medical, dental, and vision)

Paid time off (PTO), sick time, and paid holidays

Supportive, mission-driven work environment

Stable, full-time in-office position

Opportunity to make a meaningful impact supporting children with special needs and their families
Work Location
Brooklyn, NY -- In Office

Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:

Intake: 3 years (Preferred)
Ability to Commute:

Brooklyn, NY 11228 (Required)
Ability to Relocate:

Brooklyn, NY 11228: Relocate before starting work (Required)
Work Location: In person