Job Description

Welcome to The Center for Connection, Healing, and Change, LLC. Our practice was created as a soulful, creative, and collaborative space for like-minded professionals to thrive in their work. We believe our staff is our greatest asset and invest heavily in their professional and personal growth. Being in the mental health field is a calling, not just a job, and we know that the best way to serve our clients is to take great care of our staff. We believe in the power of secure connection and align with models that focus on attachment, family systems, trauma, emotion regulation, and somatic psychotherapy. We interweave evidence-based models and neuroscience with the timeless wisdom of the body to offer truly holistic care to our clients. We are actively recruiting for an Intake Specialist/Licensed Therapist who deeply resonates with our treatment philosophy. We warmly invite connection with those souls who are a good fit for our culture and who are looking for a place that will value and support the investment you have already made in your clinical skills, identity, and personal growth. Who we are Our practice welcomes your humanity, strengths, and vulnerabilities. We trust that by investing in the co-creation of security and safety we offer the optimal conditions for growth, potential, creativity, and connection. Our philosophy focuses on the healing power of connection, to both ourselves and our most important others, as the cornerstone of a meaningful and satisfying life. We offer a wide range of individual, couple, family, and group therapy services to our community, specializing in relationships, secure attachment, trauma, emotion regulation, and body-focused healing. We are warmly inviting applications for a full-time Intake Specialist to oversee every aspect of welcoming new clients to our practice. We are looking for a special candidate who can quickly build a connection with potential clients, respond to questions in a clear and compassionate way, and help clients know more about who we are, how we work, and whether we are a good fit for their particular needs. This role is the lifeblood of our practice. It is often the first contact a client has with us and we know reaching out for help can be a vulnerable and stressful experience. Intake is the first step in building trust and helping clients know what they can expect if they choose to work with us. It is how we sustain the livelihood of our therapists, maintain our reputation, and ensure the ongoing success of the business. We are proud of the different approaches we offer to our clients. Our practice is grounded in well-researched, evidence-based models that offer a clear clinical map for the process of creating lasting change. We lean towards models that get to the heart of human struggles (how to connect and yet remain an individual, how to belong yet also follow your own path, how to protect when needs are missed, how to be vulnerable when needing connection - to name a few). From there, we ask our Intake Specialist to share these models/ways of working with clients so they can get a sense of the therapeutic experience they can expect if they choose to work with us. We provide full training in the art of talking to clients about therapeutic models and how these will be relevant to their struggles. While the role is a not identified as therapist position and does not require a clinical license, we know that a grounding in clinical practice is certainly an asset to our very thoughtful, thorough, and intentional approach to intake. As such, we are looking for a licensed therapist who can utilize their clinical skills, knowledge, and intuition to walk potential new clients through our phone consultation process. Ideal candidates will have clinical experience, interest, and/or training in the models we practice although we offer training in all the models to ensure you have everything you need for the role. We have several models that are foundational to our practice. We provide full training and/or certification with the relevant training institution and then offer ongoing model-specific consultation, supervision, and in-house training to our therapists. This ensures that our therapists are well trained and supported on an ongoing basis to develop solid working internal models/maps for the process of creating lasting change, step by step. Our foundational models include: Emotionally Focused Couples Therapy, Emotionally Focused Family Therapy, Emotionally Focused Individual Therapy, Bowenian Family Therapy, Structural Family Therapy, Internal Family Systems, Compassionate Enquiry, Somatic Experiencing, Theraplay, Parent-Child Interaction Therapy, EMDR, Trauma-Focused CBT, Acceptance and Commitment Therapy, and Play Therapy, and Sensorimotor Psychotherapy. The role of Intake Specialist is a complex and layered one. It requires organization, clinical skills, creativity, and multi-tasking as you match the needs of clients with the skill, training, personhood, experience, availability, and referral priority order of our staff team. We hold and actively manage a waitlist as well as responding to current needs coming in through the intake service. Tracking the complex administrative demands of our intake service is key to maintaining the steady flow of new business. We track metrics, adapt and develop systems, and target our marketing efforts to ensure we are capitalizing on the demand for specialist services, converting contacts into clients, and responding to trends in clinical needs. The Intake Specialist and Founder work together to constantly review our intake service to support both the needs of our clients and the growth of the practice. An interest in utilizing data and metrics to better inform the role is particularly valuable and welcomed. This role requires stable and consistent emotional capacity for offering a significant number of phone consultations across the course of the week. Clients may be in distress, struggling with relationship crisis, require boundary setting or clarification as to expectations or outcomes, or have needs that are outside the scope of our practice. The position requires the candidate to be reliably empathic, confident, clear, calm, validating, and open to having task-focused and time-limited conversations about pain, struggle, or stuckness on a daily basis. We have designed a specific process for phone consultations which allows for both nurture and engagement as well as structure and predictability in the ways we welcome new clients into the practice. This process offers a solid map for bringing in new business and can also feel repetitive over time. As such, we are looking for a candidate who has the emotional passion and bandwidth to lean into the ongoing relational and organizational demands of this role. Our clients report they appreciate that we return their contact promptly (we aim for a maximum of 24 business hours), take the time to answer questions and learn more about their needs, and then help them know how we can be of service to them. Feedback typically includes an increased sense of feeling seen, as well of hope and excitement for the therapy process and the possibilities it holds for the creation of change. We are proud of how we offer our intake service and how it embodies our treatment philosophy and culture. The ideal candidate for this role is naturally empathic, thrives on connection, able to assess client needs quickly, process multiple data sources at the time, and convey complex information about treatment approaches/modalities in a human and accessible way. The ideal candidate is also highly organized, self-motivated, detail-oriented, skilled in managing processes and systems, and confident in their communication skills. Being part of a team that pulls together in service of our clients and our meaningful work is also integral to the position. We are recruiting a full-time, licensed-level therapist (maintaining your license is not required for the role). We provide full training for the role. ***Please follow the instructions for submission of an application in the \'How to Apply\' section at the bottom of the page. Applicants who fail to follow the instructions will not be considered for the position.*** Skills we are looking for The Intake Specialist (IS) role is pivotal to the successful running of our practice, providing a steady flow of new clients to our therapists and the first experience our clients have of our unique offerings: The role requires the IS to balance building a relationship with new clients through a warm and validating approach and providing transparent information about how we offer services. Our intake service is incredibly busy and involves a significant amount of time talking directly with clients over the phone. As such, this role is particularly suited to those who are energized by connection and have the capacity to remain open, courteous, and compassionate on a consistent basis. The Is completes a phone screening process with each client and uses this information to match them with one of our multiple therapists in different physical locations. The ideal candidate will be able to process detailed information and make decisions quickly that are consistent with the needs of the clients, the skills of our therapists, and the legal, ethical, and privacy requirements of the mental health field. The role requires excellent organizational skills, self-motivation, and a confident approach to the work. The role also requires maintaining accurate records, providing intake documentation to clients, responding to all client contacts in a timely manner, managing our electronic health record, and tracking and adapting systems as needed. The working culture of our practice is built on the science secure attachment. Being able to invest in healthy and collaborative professional relationships, be attuned to the needs of colleagues, and receive feedback about both your strengths, gifts, as well as areas of professional and personal growth is highly valued and supported by our practice. Who you are We are looking for an Intake Specialist who can embody the treatment philosophy and high standards of care that our practice offers. If any of the following statements describe who you are, we look forward to hearing from you: \xc2\xb7 Committed to being of service to clients, particularly during moments of stress, hurt, and pain, you are looking for a place where you can make a difference in the lives of others. You can respond to concerns and emotional distress in a way that is calm, validating, resourcing, and clear. \xc2\xb7 Passionate about the work you do, you continually invest in your skill, experience, and specialties through both professional and personal growth. \xc2\xb7 You have invested in personal therapy as a way of exploring your own attachment, relational, and/or trauma experiences and how these have shaped you. You have clarity as to how these experiences show up as strengths as well as growing edges in your clinical work. You are looking for a practice that can offer space, safety, and opportunity to further explore your humanity, vulnerability, and resilience \xe2\x80\x93 all in service of our clients. \xc2\xb7 Skilled at balancing clinical skills with information gathering you understand the need to build a connection while being focused on moving through the intake process effectively and ethically. \xc2\xb7 Able to process multiple layers of information quickly, make decisions, and communicate clearly, and prioritize needs you are skilled in multi-tasking. \xc2\xb7 Clear about your clinical identity, you long for an organization where you can do the work you love, with the clients that light you up, with colleagues who support and inspire \xc2\xb7 Highly organized and detail-oriented you enjoy implementing, adapting, and maintaining systems that effectively respond to the demand for services, high call/email volumes, and ensure the intake process runs smoothly for both clients and therapists. \xc2\xb7 Solid in your emotional capacity, boundaries, and resources needed to be in connection with clients for the majority of the working day. \xc2\xb7 You appreciate the business end of the intake coordination process and the role you play in representing the business and maintaining a steady flow of new clients/business into the practice. \xc2\xb7 Relationships are an organizing factor in your world, so you value a collaborative team. You invest in ongoing personal growth and want to work in an environment that will value and support your commitment to this process. You are also willing to be a resource to others in this way and to participate in ongoing staff meetings, training, and consultation with colleagues. \xc2\xb7 Keen to join a practice that strives to be the best at what they do, you are looking for a work culture that invests in their staff and offers full support to fulfill your role to the best of your abilities. You are open to learning new skills, participating in ongoing training, and utilizing data to inform your work. You are skilled at working with leadership to improve and adapt the intake service, make it more efficient, and support the growth of our practice. \xc2\xb7 Thrive in a team, you enjoy working with others to create something meaningful and focused on serving our community. You are looking to be part of a practice that values its staff, creates opportunities for growth, and strives for excellence. \xc2\xb7 Self-motivated and diligent, you take pride in your work and the role you play in the business. How to Apply To apply for this position, help us know more about you. Please email our Founder, Elayne Smith at elaynesmith @thecenterforconnection.com including your resume and a cover letter that includes a description of the skills you can bring to the position, any relevant training or experience, and what it is about your unique personhood that would make you a good fit for our practice. We look forward to hearing from you! ***Please follow the instructions for submitting an application. Applicants who fail to follow the instructions will not be considered for the position.*** Job Type: Full-time Benefits:

• Health insurance
• Paid orientation
• Paid time off
• Paid training

• Private practice

• Monday to Friday

• Health insurance