Job Description

Job Overview

We are seeking a dynamic and detail-oriented Intake Coordinator/Receptionist to join our healthcare team. This vital role serves as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while efficiently managing administrative tasks. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of medical office operations. This paid position offers an exciting opportunity to contribute to high-quality patient care and support the seamless functioning of our clinic.

Duties

Greet patients and visitors warmly, providing exceptional customer service at the front desk Manage multi-line phone systems, answer inquiries, and direct calls professionally using proper phone etiquette Verify insurance coverage, perform insurance eligibility checks, and assist with insurance verification processes Schedule patient appointments accurately using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth Collect and review patient documentation, ensuring completeness and accuracy for intake procedures Maintain and organize medical records, ensuring confidentiality in compliance with HIPAA regulations Assist with medical billing and collection processes, including coding using CPT, ICD-9, ICD-10 codes, and processing payments Support medical administrative functions such as filing, data entry, and updating patient information in various EHR systems like eClinicalWorks or Dentrix Coordinate with clinical staff to facilitate efficient patient flow and care plans Handle clerical tasks including typing reports, managing paperwork, and maintaining office supplies

Requirements

Proven experience in a medical office environment or healthcare setting with clinic or dental experience preferred Familiarity with EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or similar platforms Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and medical billing practices Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software like Eaglesoft or Dentrix Excellent communication skills with professional phone etiquette; bilingual abilities are a plus for serving diverse patient populations Ability to review medical documentation accurately while maintaining attention to detail Prior experience with insurance verification, Medicare processing, or hospital experience is advantageous Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment High school diploma or equivalent required; additional certification in medical administration is preferred
Join our team to make a positive impact on patient experiences while developing your career in healthcare administration. We value energetic professionals dedicated to delivering outstanding service and operational excellence!

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Work Location: In person