Job Description

Intake Coordinator (Bilingual English/Spanish) - The Behavior Lab

Location:

In-Person, Yucaipa

Schedule:

Full-Time, M-F within operating hours of 8am-5pm.



Opportunity to grow into FT

About Us:

The Behavior Lab provides compassionate, high-quality ABA services to children and families. We are seeking a detail-oriented, bilingual Intake Coordinator to support new families through the onboarding process and ensure a smooth transition into services.

About the Role

The Intake Coordinator manages the full intake process, from initial inquiry to program start. This includes collecting documentation, updating client records, completing audits, and communicating with families and internal teams. This role requires strong customer service, exceptional organization, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Manage client onboarding/offboarding and ensure intake documents are complete Conduct weekly MAPS audits and maintain accurate client data Respond to inquiries, schedule follow-ups, and support family communication Track funder-required documentation and follow up with families Prepare formal communications (No Contact notices, terminations, etc.) Perform QA calls and follow-up outreach for engagement/retention Collaborate with Billing, Clinical, People Ops, and Marketing teams Assist with event-related outreach and new inquiry follow-up Support intake KPIs and help improve SOPs and workflows

Qualifications

Bilingual English/Spanish - Required

1 year experience in intake, customer service, or a related field Strong communication, organization, and multitasking skills Proficiency in Google Workspace (Docs, Sheets, Gmail) Experience in sales, compliance, or risk management is a plus High school diploma required; associate's degree preferred

Why You'll Love Working With Us

At The Behavior Lab, you're not just filling a role -- you're joining a mission. Our team is dedicated, compassionate, and passionate about supporting children, families, and community partners. You'll love working here if you value a collaborative work environment, clear communication, growth opportunities, and a leadership team that genuinely invests in your success. We celebrate wins together, support each other through challenges, and create a workplace culture where everyone can thrive.

Benefits & Perks

We offer a supportive, growth-oriented work environment with:

Medical, Dental, and Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

& Sick Time

Unpaid Time Off (UTO)

Staff referral bonuses

Professional development & training opportunities

Team bonding outings & staff appreciation events

Employee Social Interest Groups & Lab Social Groups

Opportunities for internal growth and advancement

Physical Requirements

Primarily office-based with extended computer use. Must be able to lift up to 25 lbs and complete occasional local travel for events.