Job Description

Intake Coordinator - Patient Services Call Center

-----------------------------------------------------

Aurora Behavioral Health System - East Campus (Tempe, AZ)

Join a dedicated team of professionals committed to providing exceptional behavioral health services.

Aurora Behavioral Health System - East

, a

138bed freestanding psychiatric inpatient hospital

with outpatient programs, is seeking experienced

Intake Coordinators

to support our

Patient Services Call Center Department

.


Our facility serves

adolescents and adults

with a wide range of psychiatric and chemical dependency needs. We are currently hiring for

overnight positions

.

About the Role

------------------


As an

Intake Coordinator

, you will be the first point of contact for individuals seeking behavioral health services. You will gather essential information, coordinate assessments, and ensure callers are connected to the most appropriate level of care or community resource.


This role is ideal for candidates who are compassionate, detailoriented, and thrive in a fastpaced callcenter environment within a behavioral health setting.

Key Responsibilities

------------------------

Handle all

general inquiry calls

from potential patients, families, and referral sources.

Schedule assessments

for both the Tempe and Glendale Aurora Behavioral Health locations Collect detailed information to complete intake forms and determine the appropriate level of care. Provide

referrals to community resources

when needed Serve as a

liaison

for hospital referrals transferring to inpatient behavioral health treatment Collaborate with nursing, medical staff, and other disciplines to coordinate patient care Maintain or obtain

Suicide Intervention Skills certification

(e.g., ASIST)

Requirements

----------------

High school diploma required

;

Bachelor's degree in social work or counseling preferred

An ideal candidate is working toward professional licensure Knowledge of

DSM-5 criteria

, community resources, crisis intervention, and assessment Experience in behavioral health, call centers, or crisis work is a plus Must be

21 years of age or older

Must pass a background check, drug screen, and meet fingerprint clearance requirements

Schedule

------------

Saturday-Sunday, 6:00 a.m. - 6:00 p.m.

(12hour shifts)

Benefits

------------

401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Medical Specialty

---------------------

Psychiatry

Education

-------------

High school or equivalent (Required)

Work Location

-----------------

In person

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