Job Description

ESSENTIAL FUNCTIONS & BASIC DUTIES

Completes the referral intake process with parents via calls/emails. Explains insurance benefits, discusses funding options, and schedules evaluations with parents. Communicates effectively and timely with all parents to ensure quality of referral process (call, emails, etc.). Requests needed paperwork from parents and gives to the appropriate team members. Responds positively to feedback concerning job performance. Communicates any needs or concerns with administration. (weekly one-on-one, conference calls, emails, etc.) Upholds and incorporates the core values, vision, mission and philosophy of Pediatrics Plus into all job responsibilities. Displays an understanding of the leadership and management style of Pediatrics Plus. May perform other related and non-related duties, as assigned.

COMPETENCIES

Child and Family Centered Focus:

Demonstrates a commitment to children and families. Manages difficult or emotional situations. Responds promptly to children's and families' needs. Solicits child/parent feedback to improve care. Responds to requests for service and assistance.

Customer Service:

Manages difficult or emotional situations. Responds promptly to family needs. Solicits feedback to improve service. Responds to requests for service and assistance. Meets commitments.

Dependability:

Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative:

Volunteers readily. Undertakes self-development activities. Seeks increased responsibilities. Takes independent actions and calculated risks. Looks for and takes advantage of opportunities. Asks for and offers help when needed.

Interpersonal Skills:

Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to other's ideas and tries new things.

Organizational Support:

Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. Benefits organization through outside activities.

Professionalism:

Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

Quality:

Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Safety & Security:

Observes safety and security procedures Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly.

Teamwork:

Balances team and individual responsibilities. Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

QUALIFICATIONS

Education/ Certification:

Bachelor's Degree preferred

Skills/ Abilities:

Ability to communicate effectively and professionally with a wide variety of people. Must be able to work with children birth to age 21 and their families. Strong organizational skills with attention to detail and accuracy. Basic computer skills which includes a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software. Ability to handle multiple tasks in a very busy environment. Ability to read and interpret documents such as safety rules, policies, and other company documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of families or employees of organization. Ability to add, subtract, multiply, divide, in all units of measure using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person